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Jarred
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May 6, 2018 at 10:00 pm
Hey guys,
I created a support contact form ticket but since this may be urgent I wanted to create ticket here to get quicker help.
ALso *** Please dont make any changes if it will cause me to lose any customer info or support tickets on file. Just let me know what we need to do.
So over the weekend we had cloudflare installed by siteground and they changed our domain from https://example.com to https://www.example.com
That may be the issue I assume. Please advise how to fix this and quit getting he WP dashboard notice.
Our Domain on file should still be the same the only difference is we have a WWW now.
so https://www.example.com (u can see our domain from our private account info, its still the same just has www now like the example above.
https://www.example.com for the licence (with our real domain name instead of example)
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Josh
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May 7, 2018 at 8:17 am
Hi there,
Your license key has been reset. Please note for future reference: If you need to reset your support key again, you can go to your account page on this site and click on the Request key reset button.
Please dont make any changes if it will cause me to lose any customer info or support tickets on file. Just let me know what we need to do.
No changes are necessary for this and no further action is needed.
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