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Licence error 2

Posted: November 11, 2012 at 10:05 am


Ben

November 11, 2012 at 10:05 am

I’m still getting this site wide error on plugins that cant be updated automatically because it doesn’t recognise my licence number. I’ve re-saved my licence number as per the the sticky post from the 9th.

Any more suggestions?


Dean

November 12, 2012 at 12:01 am

Hi, sorry for the issues, I have reset the licence key again for you. Please remove it from your settings, save, re-add it back and save.


Ben

November 12, 2012 at 5:17 am

Thanks Dean, it seems to have worked for 2 out of the 3 plugins that needed updating. The one plugin that is still saying I dont have a valid licence is the main ‘event espresso’ plugin for an automatic update.


Dean

November 12, 2012 at 5:33 am

OK I have took the key out re-reset it and entered it. The update is available.

I would advise you to hold of with the update for now, we are looking to release 3.1.28.3 shortly.


Ben

November 12, 2012 at 5:39 am

Thanks Dean!


Ben

November 13, 2012 at 1:26 pm

Hi Dean,

Can you reset my key again please, and then hopefully I can install the upgrade. Currently its not allowing me to either upgrade automatically nor via upload with the .zip file.

Thanks.


Dean

November 13, 2012 at 11:14 pm

Sorry I cannot reset your key, as it states it is not active. Please add the key to the licence key field in Event Espresso > General Settings.


Ben

November 14, 2012 at 1:35 pm

Thanks Dean, I’ve update to .3, and I’m still getting the notice saying my licence key isn’t valid. Can you raise a ticket on this please?


Dean

November 14, 2012 at 11:09 pm

Hi

I have reset the licence key for you.


Ben

November 14, 2012 at 11:25 pm

Thanks Dean, hopefully it will stay away now.

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