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Larry Hyde
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August 10, 2023 at 4:33 pm
We updated from 5.0.7 to 5.0.8 today, and since the update users have been unable to checkout and various EE pages cause fatal errors. Rolling back to the previous version solves the problem. All other plugins are up to date. Are there known issues with the latest version? How can we find & fix the issue?
Thanks for your help.
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Rio
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August 10, 2023 at 6:32 pm
Please re-download EE5.0.8 and install it. Let me know if this fix your issue.
https://app.screencast.com/VjBYFpCws6Rho
thanks
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Larry Hyde
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August 10, 2023 at 8:55 pm
No, that doesn’t help. I did re-try the update, but it again resulted in critical errors.
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Rio
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August 10, 2023 at 9:08 pm
You did Deactivate the plugin, redownload the EE then upload to your site. right?
If you did this, can you send us the login details and we will investigate on your issue.
https://eventespresso.com/send-login-details/
thanks
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Larry Hyde
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August 11, 2023 at 8:38 am
We re-tried the update but still got critical errors and failed to add events to cart. Login info sent. Thanks!
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Kbradley5
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August 14, 2023 at 8:43 pm
We are experiencing the EXACT same issue, please respond Espresso so we can get this fixed!
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Rio
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August 14, 2023 at 9:40 pm
Can you go to EE dashboard ->Admin Option -> then Set encode session data to “NO” and save.
https://monosnap.com/file/VitjbFtx8mlys4CpvlgaR7xjdlNZXi
If this don’t work, please send your login details.
https://eventespresso.com/send-login-details/
thanks
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