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Latest Update Issue with Registration Report

Posted: March 23, 2016 at 1:23 pm


Jaclyn_M

March 23, 2016 at 1:23 pm

Hello,

it seems after I updated Event Espresso, when I download the CSV report, it continues to re-download the list until I navigate away from the page. Please help

thanks


Lorenzo Orlando Caum

  • Support Staff

March 23, 2016 at 4:17 pm

Hi Jaclyn,

We haven’t seen that reported so I’m wondering if this is being triggering by something else on your site.

First, there is a way to deactivate the current registrations CSV report system and use the prior one which does not use a batching system:

https://gist.github.com/lorenzocaum/4d3ac347b07a7c3004e8

Please try the steps below and if they do not help, then go ahead and switch the old system on.

Could you login to your web site using a different web browser than what you are currently using and test the registrations CSV report? For example, if you are using Internet Explorer, then try Chrome, Safari, Opera, Firefox, etc.

If the issue continues in another web browser, then try temporarily testing with only Event Espresso 4 running. If it does not happen when other plugin are enabled, then another plugin may be interfering. Reactivate a few plugins at a time and then try generating the report again.


Lorenzo


Jaclyn_M

March 23, 2016 at 4:23 pm

Hi Lorenzo,

thanks for your response and resources. I tested it again on a couple different events in the same browser and it appears to be working now. Hopefully it was just a glitch. Thanks!

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Status: closed

Updated by  Jaclyn_M 3 years, 2 months ago ago

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