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lags and error in check in & out by app

Posted: February 13, 2018 at 12:53 pm


ayob_saawi

February 13, 2018 at 12:53 pm

Hi .. I had a problem check in and out via the mobile app that the system is hanging .. My attendance number 800 is check in at one time by 15 devices


Josh

  • Support Staff

February 13, 2018 at 1:33 pm

Hi there,

May I ask is the website hosted on a shared server, VPS, or dedicated server?


ayob_saawi

February 13, 2018 at 1:44 pm

shared server


ayob_saawi

February 13, 2018 at 1:47 pm

this is Server Information


ayob_saawi

February 13, 2018 at 1:50 pm


Josh

  • Support Staff

February 13, 2018 at 1:54 pm

In order to be able to check in with 15 devices at one time the server should really be a VPS at a minimum and be running at least PHP 7.

Also, if there are any WordPress page builder plugins in use on the site it’s recommended to have at least 128MB of RAM.


ayob_saawi

February 13, 2018 at 1:57 pm

What are the proposed urgent solutions we are on the second day of the conference and can delay the promotion of hosting


Josh

  • Support Staff

February 13, 2018 at 2:01 pm

You can contact your host to see if they are able to increase the resources on your current web server.


ayob_saawi

February 13, 2018 at 2:12 pm

While the host did not respond, is there another procedure?


Josh

  • Support Staff

February 13, 2018 at 2:54 pm

While there isn’t another procedure to increase resources for the server without the host getting involved, if your server has more resources than what’s currently available for WordPress, you can set a higher memory limit to your wp-config.php file.

https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

So for example to set the PHP memory limit to 128 MB, you’d add this line of code:

define( 'WP_MEMORY_LIMIT', '128M' );

Also, this guide may help to prevent timeouts:

http://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/

Finally, if all else fails you can free up resources on your site by deactivating other non-Event Espresso plugins.


ayob_saawi

February 13, 2018 at 3:00 pm

Thank you .. The limit has been raised to 256 MB

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Support forum for the Ticketing add-on.
Documentation for Ticketing Add-on
http://eventespresso.com/wiki/ticketing-add-on/

Status: publish

Updated by  ayob_saawi 6 days, 15 hours ago ago

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