Support

February 13, 2018 at 1:33 pm

Hi there,

May I ask is the website hosted on a shared server, VPS, or dedicated server?

February 13, 2018 at 1:54 pm

In order to be able to check in with 15 devices at one time the server should really be a VPS at a minimum and be running at least PHP 7.

Also, if there are any WordPress page builder plugins in use on the site it’s recommended to have at least 128MB of RAM.

February 13, 2018 at 2:01 pm

You can contact your host to see if they are able to increase the resources on your current web server.

February 13, 2018 at 2:54 pm

While there isn’t another procedure to increase resources for the server without the host getting involved, if your server has more resources than what’s currently available for WordPress, you can set a higher memory limit to your wp-config.php file.

https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

So for example to set the PHP memory limit to 128 MB, you’d add this line of code:

define( 'WP_MEMORY_LIMIT', '128M' );

Also, this guide may help to prevent timeouts:

http://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/

Finally, if all else fails you can free up resources on your site by deactivating other non-Event Espresso plugins.