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Lack of support from Event Espresso team

Posted: February 26, 2015 at 12:09 pm


tdunlavey

February 26, 2015 at 12:09 pm

Hi all, one of our clients is in need of a full-feature ticketing plugin for their new WordPress site, which our firm is currently in the process of building. According to what we can see, event espresso seems like the perfect fit. However, I’m leery to purchase the developer’s license because no one from the support team has returned the emails sent in by my developer. I realize they are probably busy, but the first one was sent in over a week ago. I assumed with a potentially larger sale on their hands the support would be fairly quick to respond, but maybe it was simply overlooked. Is there another way to reach support for this plugin, or is this a normal response time turnaround? Thanks.


tdunlavey

February 26, 2015 at 12:28 pm

Just as an update – someone has now replied to our initial inquiries, but we’re still concerned about the seating chart add-on. I’m having a hard time finding anyone who actually uses this on their site. Does anyone have any specific examples of sites using the event espresso add-on? We have checked the showcase to no avail. Thanks.


Lorenzo Orlando Caum

  • Support Staff

February 26, 2015 at 12:56 pm

Hi, one week for a response is certainly not normal. Most responses occur within one day.

It may be longer if its the weekend or a holiday (limited availability during these times). We have two channels for pre-sales questions — our support forums (this area) and our contact page.

Could you let us know how you got it touch so I can check into this?

Thanks


Lorenzo

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Status: closed

Updated by  Lorenzo Orlando Caum 5 years, 1 month ago ago

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