Support

February 17, 2020 at 3:13 am

Hi there,

Key resets are manually reviewed by support, we are available Mon-Friday so during the weekdays a key reset can take up to 24 hours (usually much faster and ~1hour).

Key resets requested over the weekend (or late Friday) may not be processed until Monday, however if any of the support team log on over the weekend it may be quicker (I reviewed and processed your key reset on Saturday).

So in short, generally they’ll process within a couple of hours but can sometimes take ~48 hours.