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jferguson
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February 25, 2013 at 11:39 am
Just upgraded to the latest version, and when someone tries to register for a class, they click Add to Cart and the icon just spins.
For example:
http://www.cdaa.org/training/seminar-conference-registration?regevent_action=register&event_id=93
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Seth Shoultes
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February 25, 2013 at 11:44 am
Looks like your version of WordPress needs to be updated as well. You are running WordPress 3.3.1 and the latest version of Event Espresso requires WordPress 3.5+.
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jferguson
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February 25, 2013 at 11:48 am
thanks I am upgrading now.
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jferguson
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February 25, 2013 at 12:02 pm
Just upgraded and still seeing this error:
Warning: file_put_contents(/var/www/vhosts/CDAA.org/httpdocs/wp-content/uploads/espresso/languages/index.php): failed to open stream: No such file or directory in /var/www/vhosts/CDAA.org/httpdocs/wp-content/plugins/event-espresso/includes/functions/admin.php on line 303
And now the Calendar does not show:
http://www.cdaa.org/training/training-calendar
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jferguson
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February 25, 2013 at 12:04 pm
Does the [ESPRESSO_CALENDAR] shortcode no longer work with the latest version?
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jferguson
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February 25, 2013 at 12:07 pm
I put together a quick list of our Trainings here: http://www.cdaa.org/activate/ee
and we’re still seeing a spinning circle.
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Seth Shoultes
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February 25, 2013 at 12:08 pm
The calendar is broken on your site because it is outdated. Looks like you need to update all of the installed Event Espresso plugins on your system.
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Seth Shoultes
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February 25, 2013 at 12:19 pm
It looks like this error is causing problems:
Warning: file_put_contents(/var/www/vhosts/CDAA.org/httpdocs/wp-content/uploads/espresso/languages/index.php): failed to open stream: No such file or directory in /var/www/vhosts/CDAA.org/httpdocs/wp-content/plugins/event-espresso/includes/functions/admin.php on line 303
Can you check to see if the /wp-content/uploads/espresso/languages/ directory is writable?
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jferguson
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February 25, 2013 at 12:46 pm
I dont have a espresso/languages folder.
Upgraded the Calendar and disabled the old one, but still get a spinning circle when trying to register someone: http://www.cdaa.org/training/seminar-conference-registration?regevent_action=register&event_id=93
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jferguson
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February 25, 2013 at 12:56 pm
Also, if I remove the Add to cart code and enable standard registration for a seminar, I see this error when trying to submit a form:
Sorry, there was a security error and your registration was not saved.
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jferguson
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February 25, 2013 at 1:13 pm
I just purchased a support token, can someone please let me know how to call EE directly? I need to get this resolved ASAP!
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Seth Shoultes
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February 25, 2013 at 1:20 pm
Please send WordPress admin level log in credentials via this form:
https://eventespresso.com/send-login-details/
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jferguson
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February 25, 2013 at 1:24 pm
Just sent you the info
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jferguson
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February 25, 2013 at 2:29 pm
Any idea as to when someone will be able to help me with this issue?
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Seth Shoultes
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February 25, 2013 at 2:35 pm
I will be looking into in a few minutes.
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jferguson
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February 25, 2013 at 2:52 pm
awesome, I’ll stay at my desk just in case you need something from me.
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Seth Shoultes
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February 25, 2013 at 3:17 pm
I am logged into the WordPress admin and I am seeing this message:
Warning: is_dir(): open_basedir restriction in effect. File(/var/lib/php/session) is not within the allowed path(s): (/var/www/vhosts/CDAA.org/httpdocs/:/tmp/) in /var/www/vhosts/CDAA.org/httpdocs/wp-content/plugins/event-espresso/includes/espresso-admin-status.php on line 295 /var/lib/php/session does not exist – contact your host to resolve the problem.
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Seth Shoultes
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February 25, 2013 at 3:18 pm
Modify the open_basedir settings in your PHP configuration (See Runtime Configuration).
The open_basedir setting is primarily used to prevent PHP scripts for a particular user from accessing files in another user’s account. So usually, any files in your own account should be readable by your own scripts.
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jferguson
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February 25, 2013 at 3:22 pm
Is this something you can help me with?
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Seth Shoultes
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February 25, 2013 at 3:23 pm
FYI. I found that error in the WP Admin > Event Espresso > System Status page.
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Seth Shoultes
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February 25, 2013 at 3:25 pm
I think the reason your register buttons just spins, because the server cannot create a session or the session path is missing on your server.
You will need to contact your hosting company to help you modify the open_basedir settings in your PHP configuration. Also, they will need to make sure that the session path on the server is writable.
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