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Just starting but can't see my events

Posted: January 14, 2015 at 4:17 pm


Jen Feigin

January 14, 2015 at 4:17 pm

HI i am just starting but can’t see my event list page… I made two events. If i go to http://endeavourcentre.org/event-registration/?ee=10930 i can see one of my events but if i go to http://endeavourcentre.org/event-registration it is a blank page….. if i go into the back end i can see that that page has the below in it…[ESPRESSO_EVENTS]

Can someone tell me how to see my event list s i can start to get a sense of how this works and how to populate my events
Thanks
Jen


Lorenzo Orlando Caum

  • Support Staff

January 14, 2015 at 4:58 pm

Hi Jen, a completely white screen may mean that there is an error occurring.

Does the issue continue when only Event Espresso is running?

If not, then try temporarily deactivating all plugins. Then reactivate Event Espresso and a few plugins at a time.

Then refresh the event listing page.

If it still works, then restore (reactivate) several more plugins and then refresh the event listing page again. Continue this process until it breaks again.

That should help pin point the source of the conflict.

Let us know what you find with the troubleshooting steps above.


Lorenzo


Jen Feigin

January 15, 2015 at 6:07 am

Thanks Lorenzo

I just tried the above with no luck. When i go into system status i see the below:

Registration Pages
Event Page #4600 – http://endeavourcentre.org/event-registration/
Payment/Thank You Page #4601 – http://endeavourcentre.org/thank-you/
Transaction Notification Page #4603 – http://endeavourcentre.org/transactions/
Cancel Return Page #4602 – http://endeavourcentre.org/registration-cancelled/

So it appears EE is using http://endeavourcentre.org/event-registration/ as my event page. When i go to the above URL i also get a blank page. and if i try http://endeavourcentre.org/event i also get a blank page! We initially had the events calendar by modern tribe installed and i think it was using http://endeavourcentre.org/event. So after deactivating that and goingt hrough the above process it is still not working…. thoughts?

Thanks
jen


Jen Feigin

January 15, 2015 at 6:13 am

I also tried making a new page and inserting [ESPRESSO_EVENTS] and nothing happens I get this:

http://endeavourcentre.org/jen-ee3/


Tony

  • Support Staff

January 15, 2015 at 6:20 am

Hi Jen,

A blank page usually means a fatal error has been thrown, at a guess I would say you site is running out of memory when you calling your events.

We need to see the error code being thrown on that page, to do so you need to enable WP_Debug in your wp-config.php file.

Do you have FTP access to your site and know how to navigate using an FTP client?


Jen Feigin

January 15, 2015 at 6:23 am

No I have never used a FTP client. But i could try if you can give me the steps


Tony

  • Support Staff

January 15, 2015 at 6:39 am

Is this a live site?

The first thing you need to do before make any change is to create a full site backup (all files and the database), you can do this manually or using a plugin.

However as I suspect your site is running out of memory, installing/using a backup plugin could also result in a whitescreen.

So lets start with making sure you can connect via FTP.

When you sign up to your hosting account they should usually provide you with login details, often these can also be used for FTP access.

Download an FTP client such as FileZilla.

The WordPress codex has a step by step on how to connect using FileZilla here:

http://codex.wordpress.org/Using_FileZilla

Once you have managed to connect using your details, please do not make any changes. I just want to make sure you can connect before going further.


Jen Feigin

January 15, 2015 at 9:55 am

HI,

I asked my web guy to go in a take a look. This is what he said:

“So i tried to reproduce and it seem i have the same problem.

To me it seems that event expresso plug-in is corrupting or the WP data base or the site template, so anyway, it prevent wordpress to return the appropriate PHP code to the page. And no PHP means nothing to see, that’s why we get a white page. Could take a long while to fix , specially if it is their plug in that is faulty.

In short to me the problem probably come from you are using an outdated version of event expresso (3.0) and the most recent version of wordpress. There is lot of chance that many incompatibility can occur.

If you authorize me. I ll trash the old event expresso and re-upload the newest one, version 4 . Since event expresso is not running in public yet, should not be a problem, but we may have to recreate those events from scratch”

Help!!!

Jen


Tony

  • Support Staff

January 15, 2015 at 10:25 am

Hi Jen,

Some of what he has said doesn’t make sense.

Without enabling WP_Debug and actually pulling the error being shown on that page there is no way to know what’s happening (although again I suspect WP is hitting the memory limit) there are no known issues with EE3 and WP4.X

Would you mind if I enabled WP_Debug on the site myself so we can actually see what the error is? You’ll need to send me login details to the site, at least FTP details so I can login and see the error.

If so please use this form to send them:

https://eventespresso.com/send-login-details/


Jen Feigin

January 15, 2015 at 2:56 pm

Hi Tony, i m taking over for Jen, she is a bit over whelmed ! 🙂
First off to start fresh , i de-installed Event expresso all together.
Jen on her side made the hosting provider upgrade her PHP memory from 30mb (what i found via your requirment plug in was not enough) to 128mb, that should be plenty enought.

Still the problem re-occur. I m sending you ftp access via the link you gave us. Hope that will help you to activate WP-debug and find out what is the problem.
I have not tried myself to disable all plug-ins and reactivate each one of them, but if you think i should do so let me know.


Jen Feigin

January 15, 2015 at 3:18 pm

Hi Tony, here is Bart again for Jen,

just sent you the credentials for both the WP install, i ade you a account. And also for FTP.

I ll keep refreshing this page, and you can also contact me @
redacted – Event Espresso support team – LOC


Lorenzo Orlando Caum

  • Support Staff

January 15, 2015 at 5:08 pm

Hi, I’ve sent a reply with some findings from WordPress debugging. Please reply to that email with more information.

Thanks again.


Lorenzo


Jen Feigin

January 15, 2015 at 6:15 pm

Hi orlando, just answered you via email


Josh

  • Support Staff

January 15, 2015 at 8:06 pm

Hi there,

I replied to the email, but in case anyone else is wondering, you can find what’s causing the blank event page by viewing the list of events in the admin. If you toggle the view to see all events (active + inactive) ?you’ll note that there are over 10000 events added to the system.

The first event listed has a start date of December 31, 1969 and daily events for each day after that. I don’t know how this many events were added so quickly into the system, but it may have been someone tried to plug in a lot of dates into the recurring events manager all at once.

So basically what happens is the server is hitting a query limit when it tries to query the events on the event registration page.

The way forward will be to delete all the old events.


Jen Feigin

January 16, 2015 at 9:47 am

Thanks Everyone. I can see my event page now!

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Updated by  Jen Feigin 4 years, 11 months ago ago

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