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Just activated the final plug in 'ee core reg' – my website has now disappeared

Posted: May 19, 2014 at 12:26 pm


Tina Bolton

May 19, 2014 at 12:26 pm

Hit the activate button after successfully uploading the final plug in ee core reg, my website has gone – vanished into thin air! Not a happy bunny I can tell you, it was uploaded onto the latest version of WP, everything else seemed fine…anyone any ideas, advice etc?


Lorenzo Orlando Caum

  • Support Staff

May 19, 2014 at 12:35 pm

Hi Tina,

Is this a new install of Event Espresso or were you running version 3 in the past and are now wanting to migrate to Event Espresso 4?

Please login to your WordPress site with an SFTP or FTP client. Then browse to this location:

wp-content/plugins/

Locate the Event Espresso folder and rename it by adding a number or a letter to the end of the folder name.

This will deactivate Event Espresso and should restore your WordPress admin. Once you have logged into your WordPress admin, please reverse your changes to the folder name using your SFTP or FTP client.


Lorenzo


Tina Bolton

May 19, 2014 at 12:53 pm

Sorted – it broke the site because I had uploaded it twice – once I removed the duplicate my site reappeared.


Lorenzo Orlando Caum

  • Support Staff

May 19, 2014 at 12:57 pm

Thanks for letting us know.

WordPress usually shows an error if a duplicate plugin is installed through WordPress admin –> Plugins –> Add New –> Upload.

Did you manually upload through SFTP or FTP?


Lorenzo


Tina Bolton

May 19, 2014 at 1:01 pm

I was uploading manually and yes it told me if I had already uploaded the other plug ins but not with this one!
I tried activating all plug ins on EE4 but it wouldn’t allow it – so went back to EE3 all new to me today.

Just trying to get my head around the plug in now!!


Lorenzo Orlando Caum

  • Support Staff

May 19, 2014 at 1:56 pm

Thanks for the additional information. You can’t run both versions at the same time so that may have contributed to the error (if they were both active).

If you would like to test out EE4, I recommend getting a demo site here:

http://demoee.org


Lorenzo

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Status: closed

Updated by  Lorenzo Orlando Caum 5 years, 6 months ago ago

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