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Jason Alders
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October 15, 2015 at 8:01 am
EE just started doing this when people buy tickets, instead of saying the item number, it’s saying a weird number like this, even though the amount was the full amount due: Partial payment for registration: 11469-54-1-bc5a
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Lorenzo Orlando Caum
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October 15, 2015 at 10:43 am
Hi Jason,
Was this registration shown with a transaction as paid in full with registration status of approved?
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Lorenzo
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Jason Alders
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October 15, 2015 at 3:48 pm
It’s showing on EE as overpaid, and failed..but $ is coming thru on paypal
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Tony
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October 16, 2015 at 1:30 am
Hi Jason,
Can you link us to one of your events please?
I’d like to match your ticket setup and run through some testing to see if I can reproduce.
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Jason Alders
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October 16, 2015 at 8:48 am
It’s happening on all of our events.
See screen shot..https://www.dropbox.com/s/of3zuuv5tw83jry/Screen%20Shot%202015-10-15%20at%204.55.48%20PM.png?dl=0
All of our previous and current and future events now, either say failed, overpaid or partial payment. The system has gone crazy. It’s all coming up as partial payment from paypal. All of our events are on seazengallery.com/make-reservation/ I would let you see the backend of the system and or can send as many customer emails and screen shots as you want to show you how bad EE is performing for us.
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Tony
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October 16, 2015 at 8:59 am
How long has this been happening?
Did you do any updates etc around the same time this started happening?
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Lorenzo Orlando Caum
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October 16, 2015 at 9:03 am
Hi, I haven’t seen anything like this before:
It’s showing on EE as overpaid, and failed..but $ is coming thru on paypal
Could you follow up with us here?
https://eventespresso.com/send-login-details/
Also, please let us know about any recent changes on the site from this week.
Thanks
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Lorenzo
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