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niall.odonnell@christendom.edu
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March 23, 2017 at 8:51 am
After selecting a ticket. We are getting the error message:
It appears your browser is not currently set to accept Cookies
In order to register for events, you need to enable cookies.
If you require assistance, then click the following link to learn how to enable cookies
I know this has been covered in other topics, but the answers there are not assisting me. I am using Comet Cache and Cloudflare.
In Comet Cache under URI exclusions I have:
*/event-registration/*
*/thank-you/*
*/transactions/*
*/registration-cancelled/*
*/event-espresso/*
/events/*
http://www.christendom.edu/event-espresso/registration-checkout/
http://www.christendom.edu/event-espresso/transactions/
http://www.christendom.edu/event-espresso/thank-you/
http://www.christendom.edu/event-espresso/registration-cancelled/
And under HTTP Referrer Exclusions, I have:
http://www.christendom.edu/event-espresso/*
http://www.christendom.edu/events/*
http://www.christendom.edu/events/
http://www.christendom.edu/event-espresso/registration-checkout/
http://www.christendom.edu/event-espresso/transactions/
http://www.christendom.edu/event-espresso/thank-you/
http://www.christendom.edu/event-espresso/registration-cancelled/
For Cloudflare I have set the cache level set to bypass:
*christendom.edu/event-espresso/*
*christendom.edu/events/*
What am I doing wrong?
Thanks!
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Josh
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March 23, 2017 at 10:12 am
Hi there,
Can you try adding the following code to your website?
add_filter( 'FHEE__EE_Front_Controller____construct__set_test_cookie', '__return_false' );
You can add the above to a functions plugin or into your WordPress theme’s functions.php file.
As an aside, the Event Espresso checkout pages work best if they’re not nested under a parent page. So if you can move them out from under the /event-espresso/ parent page, that will likely help you avoid some issues.
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Josh
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March 23, 2017 at 10:39 am
Hi again,
I went to try to help with this further with the information you sent in the support token request, but I’m afraid I can’t log in and this happens instead.
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niall.odonnell@christendom.edu
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March 23, 2017 at 11:19 am
Should be working now.
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Josh
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March 23, 2017 at 1:04 pm
I’m afraid the log in information that you sent for your WordPress site is incorrect. Can you verify and re-send the support token form?
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niall.odonnell@christendom.edu
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March 23, 2017 at 1:16 pm
Just re-submitted it. Sorry about that. Must have not gone through when my site was acting up earlier.
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Josh
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March 23, 2017 at 1:52 pm
OK I added some code to your site’s wp-content/mu-plugins/ folder that deactivates the Cookie check.
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niall.odonnell@christendom.edu
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March 23, 2017 at 2:20 pm
I just tried to register and am still getting the cookie error.
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Josh
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March 23, 2017 at 2:35 pm
Oh, we’re you logged in or logged out? This is looking like the caching on your website is causing this. Do you know if that advanced-cache.php plugin is supposed to be in the Dropins folder?
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niall.odonnell@christendom.edu
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March 23, 2017 at 2:45 pm
I see you removed the Leverage Browser Caching Ninja Plugin. I did not realize that I had two cacheing services running. I thought I just had Comet Cache.
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niall.odonnell@christendom.edu
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March 23, 2017 at 2:48 pm
In answer to your questions: I was logged out and had cleared my browsing data (cache, cookies, etc). I do not know about the advanced-cache.php plugin.
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Josh
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March 23, 2017 at 3:05 pm
If you’re logged into the website, you’ll find that you can register, which also indicates there’s a caching problem on your website.
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niall.odonnell@christendom.edu
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March 23, 2017 at 3:08 pm
Yep. How do we fix that?
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Josh
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March 23, 2017 at 3:12 pm
You contact your host and ask them to disable the varnish cache. Here’s a screenshot of your event page that shows that varnish is being used there:
https://www.evernote.com/shard/s4/sh/23b2a82c-caf7-447d-b204-ee6d2dddce20/d88c91f34a88cabceb0cc24a7b200676
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