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Issues with users not able to submit registration

Posted: June 22, 2020 at 8:04 am


Allegra123

June 22, 2020 at 8:04 am

Users are trying to submit “4th Year” class registrations. When they click “Proceed to payment options” the registration page refreshes and starts over.

Link to registration page
http://ampacplumber.org/class-registration/registration/?uts=1592834594#checkout


Tony

  • Support Staff

June 22, 2020 at 10:27 am

Hi there,

This is due to the reCaptcha used on the registration form.

Can you check if allow_url_fopen is disabled on your server?

You may be able to check this in Event Espresso -> Maintenance -> System Information.

Search for ‘allow_url_fopen’ and if it shows a 1 next to global_value or local_value it is enabled, if it shows nothing its disabled.

If disabled you’ll need to contact your host and have them enabled it for it to work.


Tony

  • Support Staff

June 22, 2020 at 10:46 am

Actually, a better solution would be to switch over to using invisible reCaptcha (which is ‘better’ than the checkbox reCaptcha and doesn’t require allow_url_fopen is enabled).

You’ll will likely need to generate a new key in Google ReCaptcha to use it.

If you go to Event Espresso -> Registration Form -> Reg form settings -> reCAPTCHA Anti-spam Settings

In the ‘Use reCAPTCHA’ help text you’ll see a link which takes you to your google Recaptcha console. Generate a V2 link, select invisible and then use that key on the site.

Then in the setting page mentioned above, set EE to use invisible recaptcha on both the ticket selector and registration form.


Allegra123

June 22, 2020 at 12:23 pm

I went ahead and created a new reCAPTCHA (Invisible V2 link) and applied it to the site. I’m still experiencing the same issue.

I did notice if you register a WordPress user account prior to submitting a class registration, everything seems to work.

Is there a setting that allows “Guest” registrations?


Tony

  • Support Staff

June 22, 2020 at 1:58 pm

I went ahead and created a new reCAPTCHA (Invisible V2 link) and applied it to the site. I’m still experiencing the same issue.

I’m not seeing any issue when I test a registration now.

Did you start with a new registration?

I did notice if you register a WordPress user account prior to submitting a class registration, everything seems to work.

If you are logged into the site (be is as admin or another user account) reCaptcha is disabled on the registration form.

Is there a setting that allows “Guest” registrations?

What are ‘guest’ registrations?

If you mean logged in vs logged out then no, there’s no option as they should just work.

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Updated by  Tony 2 weeks, 3 days ago ago

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