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Katelyn
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December 2, 2022 at 11:11 am
Good afternoon. I’ve been having issues with the Grid CSS; I’ve had to input a lot of CSS to get it to look how it does now. Any assistance would be helpful: https://jgpracademy23.wpengine.com/
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Tony
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December 2, 2022 at 11:27 am
Hi there,
It’s not really clear what you want assistance with here?
I can see you’ve completely altered the output of the grid template so you would need to add your own CSS for that, unless I’m misunderstanding the above?
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Katelyn
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December 2, 2022 at 11:33 am
This reply has been marked as private.
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Tony
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December 2, 2022 at 11:41 am
How did it load previously?
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Katelyn
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December 2, 2022 at 11:43 am
This reply has been marked as private.
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Tony
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December 2, 2022 at 11:45 am
I’m guessing I’m hitting some form of cache, but this is what I see:
https://monosnap.com/file/MskmIxBpk1wtEGDhNuicW1cqpGAY2l
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Katelyn
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December 2, 2022 at 11:46 am
This reply has been marked as private.
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Tony
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December 2, 2022 at 11:55 am
Hmm, strange.
Can you send me login details so I can view the live page? Its really difficult to say without viewing this.
You can use https://eventespresso.com/send-login-details/
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Katelyn
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December 2, 2022 at 11:59 am
Is there an email address I can associate with the account?
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Tony
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December 2, 2022 at 12:06 pm
Sure, you can use support[at]eventespresso.com
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Tony
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December 8, 2022 at 9:44 am
My apologies for the delayed reply here.
I had a look over your home page and in terms of the page itself, it should work.
However, none of the EE core assets are loading on the page which tells me Event Espresso can not detect the shortcode usage and its no adding any assets when loading (which is why you are having to load your own).
If I try the shortcode on a local site it works as expected so currently, I suspect a theme conflict.
If you try this with a default theme does it work as expected then? It’s add that EE can’t detect the shortcode usage on that page as it stands.
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Katelyn
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December 14, 2022 at 2:28 pm
Thank you. I will look into this.
I’m also having issues with the image not showing within emails for the different venues. Any suggestions?
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Tony
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December 15, 2022 at 3:47 am
I’m also having issues with the image not showing within emails for the different venues. Any suggestions?
This one can be due to a few different reasons, I assume you have set a feature image on the venue?
Does the image show in the preview in Event Espresso -> Messages -> Message Activity and clicking on the icon?
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