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sdsynod
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April 7, 2017 at 10:33 am
I’m using event espresso for the first time. I set up the event with all the specifics, but I’m having an issue previewing to test the event registration to make sure it will do all the specific things I need. I’m not sure if it’s something relating to our wordpress site? But I could really use some help ASAP.
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Josh
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April 7, 2017 at 10:47 am
Hi there,
May I ask what is the issue that happens when you try to preview the event? In any case, you can browse to the WordPress > Settings > Permalinks page which may help if it’s a rewrite rules issue If it’s an issue with Previews it will help if you try privately publishing the event.
Please also review these articles from the documentation:
https://eventespresso.com/wiki/how-to-setup-event-espresso-and-publish-your-first-event/
https://eventespresso.com/wiki/troubleshooting-checklist/
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Tony
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April 7, 2017 at 10:47 am
Hi there,
Could you let us know the issues are you running into?
You mentioned your previewing the event, have you saved it as draft and viewing as admin or setup a private/password protected event?
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Garth
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April 7, 2017 at 10:53 am
Beneath where you write the title of the event is a link to where you can view the event, just like a blog post. here is a screenshot of where to look when you edit your event: https://www.screencast.com/t/ikg9gDZUOt
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sdsynod
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April 7, 2017 at 11:01 am
Thanks all for your help. I appreciate it. I’m pretty confident that I updated all of the information in setting up the first event. There isn’t anything I can think of after going through each page in the plugin.
I even created a test page, but again nothing shows up. No ticket information, etc. It’s very confusing: http://sdsynod.org/synod-events/test/
Is there a way I can have someone call me?
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Josh
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April 7, 2017 at 11:39 am
I’m afraid there’s no chance of fixing this by making a phone call. This appears to be an issue with the WordPress theme. If you click on the Customize link in the tool bar and preview a different theme does the event information begin to display?
If you can confirm whether the theme is causing the problem then we can go to the next step to get this resolved for you.
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sdsynod
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April 7, 2017 at 1:14 pm
I did the preview under the customize link, and my test event seemed to work. The site was built on a custom theme, so my guess is that something isn’t compatible. Not sure what steps I can take now, but if I can’t get this plugin to work, I’d like to return it and go back to our old method of event registering.
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Josh
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April 7, 2017 at 1:40 pm
If you can send a zipped copy of the custom WordPress theme via email to support AT eventespresso.com we can probably fix the code in the theme so it’s using WordPress code standards at the crucial point where Event Espresso injects its event content.
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sdsynod
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April 7, 2017 at 2:03 pm
Thanks! Are you wanting just the CSS style sheet or something more? I can’t find the spot where to get a zip file of the theme. I thought there was an easy backup that I would do before updating WordPress. Sorry for all my questions!
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Josh
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April 7, 2017 at 4:03 pm
What you sent is sufficient. I went through and fixed some errors that were in the footer.php file. Here’s a link to where you can download the fixed file:
https://gist.github.com/joshfeck/45bbf8328a0dca6ec5823a993d0f869f
While I’m not able to reproduce the same issue on the single event page, the event’s ticket selector and datetimes render on my test site with your theme activated, I suspect that the improved_trim_excerpt() function in the theme’s functions.php file may be causing the problem on your site. So if you want to try commenting out lines 30 and 31 of the theme’s functions.php file that may fix the issue for you.
So you’d change this:
remove_filter('get_the_excerpt', 'wp_trim_excerpt');
add_filter('get_the_excerpt', 'improved_trim_excerpt');
to be this:
// remove_filter('get_the_excerpt', 'wp_trim_excerpt');
// add_filter('get_the_excerpt', 'improved_trim_excerpt');
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Josh
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April 13, 2017 at 8:22 am
Were you able to try commenting out the above code?
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sdsynod
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April 13, 2017 at 3:55 pm
I wasn’t able to try it yet. I might have our web company take a look. I’m not comfortable changing the code myself (not experienced in that area).
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Josh
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April 14, 2017 at 8:43 am
OK please don’t hesitate to ask if you need any further help with this.
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