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Issues registering.

Posted: February 10, 2018 at 7:37 am


MR DECLAN J MAIR

February 10, 2018 at 7:37 am

Hi,

2 issues here but I think they are part of the same thing.

1. I’m having the same issues as this thread. https://eventespresso.com/topic/using-multiple-event-registration-and-user-integration-get-an-empty-cart-when-r/

I am using WP-Members plugin which keeps users on the front end of the site.
So if I go and then re-add the event, I have user is asked to log in again.

2. This relates to this post which I’ve now been able to replicate. https://eventespresso.com/topic/payment-failures/

iPad Issue

The issue is intermittent and not always happening. I replicated it on an iPad. When trying from a computer it worked ok.

Thanks
Declan


Josh

  • Support Staff

February 12, 2018 at 6:33 am

Hi MR DECLAN J MAIR,

These are actually two separate, unrelated issues.

For issue 1 you can follow the solution posted in that other thread:
https://eventespresso.com/topic/using-multiple-event-registration-and-user-integration-get-an-empty-cart-when-r/

For issue 2, you’ll need to deactivate caching for the registration-checkout and thank-you pages of your website. Also, if there are any garbage collection tasks that run on regular intervals, that can also cause the intermittent errors like in your screenshot. The way forward will be to contact your host and let them know that you need the sessions to persist and the two pages (registration-checkout and thank-you) to be served dynamically.


MR DECLAN J MAIR

February 12, 2018 at 7:07 am

Hi Josh,

Issue 1 is resolved by added a re-direct back to the basket.

Issue 2:
I have set the following pages to be excluded from the cache. (I’ve just added the thank-you page):
booking-now/
booking/
registration-checkout/
transactions/
registration-cancelled/
venues/
one-to-one-tennis-lesson/
contact-us/
clothing-racquets/
tennis-classes/
performance-programme-booking/
tennis-camps/
thank-you/

Sorry, I have no idea what garbage collection tasks are…
The site is hosted with siteground and uses their own caching plugin. I tested the registration-checkout and thank-you pages and they are being served dynamically. Could part of the issue be that I’ve just added the thank you page to the exclusion list?

Thanks
Declan


Josh

  • Support Staff

February 12, 2018 at 3:29 pm

You can ask your host about the garbage collection tasks, they should have an idea.

Could part of the issue be that I’ve just added the thank you page to the exclusion list?

I doubt it because the screenshot with the error happened on the registration-checkout page. If you continue to see that error on the registration-checkout page that may an indication that the caching plugin is interfering with the session state.


MR DECLAN J MAIR

February 13, 2018 at 2:18 am

Hi, Just to update I have spoken to the hosts. They advised to disable the caching plugin at the moment. This has something to do with the garbage collection tasks…
I’m going to keep an eye on this over the next few days but in the first test I carried out a booking worked with no issues.

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Updated by  MR DECLAN J MAIR 6 months ago ago

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