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Issue with View Cart page

Posted: December 21, 2014 at 8:10 pm


Chris Harold

December 21, 2014 at 8:10 pm

Hi,

I’m having trouble getting the view cart page to function correctly. Once i’ve added one or more items to cart from this test page i have created:http://sparcevent.org/index.php/ticket-test/ when i click to view cart, part of the page appears then it just seems to hang. If i leave the page to load for an extended period of time it does seem to eventually load but it’s then unresponsive.

I thought it was a PHP memory issue so increased that to 256MB but i’m still having the same issue.

WP Version: 4.0
Event Registration and Ticketing Powered by Event Espresso – 3.1.36.6.P
Plugins:
Event Espresso
Event Espresso Template – Recurring Events Table w/ Dropdowns
Event Espresso – Attendee Mover Tool
Event Espresso – Calendar
Event Espresso – Members Addon
Event Espresso – Multi Event Registration
Event Espresso – Permissions
Event Espresso API Plugin
Event Espresso Requirements Check

Any ideas?

Thanks in advance,

Chris


Dean

December 22, 2014 at 12:40 am

Hi,

Well there is definitely something wrong, the page even went to a White Screen of Death at one point for me.

Can you please turn on (temporarily) WP_DEBUG? This will help us see if there are any errors. Once turned on test the cart again and advise us of any errors that show.

http://codex.wordpress.org/WP_DEBUG

You can use the following code in your wp_config file, which will also enable the error log:

define(‘WP_DEBUG’, true);
if (WP_DEBUG) {
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, true);
}


Chris Harold

December 22, 2014 at 1:00 am

Hi Dean,

Thanks for that. I have added the code you supplied to wp-config. Not sure where to look for the errors though?

Please let me know if there’s anything else I need to do.

Thanks,

Chris


Dean

December 22, 2014 at 1:50 am

Thanks Chris,

Well no error messages are showing up on the front of the site, so can you examine the error log (via FTP or your hosts file manager).

It should be in /wp-content/debug.log

You can also check the root of your WordPress installation for a generic error_log file.

If you are not sure what you are looking for in the files, please email them to support@eventespresso.com and include a link to this forum thread.


Chris Harold

December 22, 2014 at 8:36 pm

I’ve made that change but no debug.log was could be found.

I’ve also has a bit of a dig around and the in the System Status page I have this error message showing:

Warning: is_dir() [function.is-dir]: Unable to find the wrapper “tcp” – did you forget to enable it when you configured PHP? in /clientdata/apache-www/s/p/sparcevent.org/www/wp-content/plugins/event-espresso/includes/espresso-admin-status.php on line 295

Warning: is_dir() [function.is-dir]: Unable to find the wrapper “tcp” – did you forget to enable it when you configured PHP? in /clientdata/apache-www/s/p/sparcevent.org/www/wp-content/plugins/event-espresso/includes/espresso-admin-status.php on line 295
tcp://192.168.100.30:6379 does not exist – contact your host to resolve the problem.

Anu ideas what this means?


Chris Harold

December 22, 2014 at 11:41 pm

In addition I have also found this: A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue.

Script: http://sparcevent.org/wp-includes/js/jquery/jquery.js?ver=1.11.1:4

Apparently this was trying to use unto a 1GB of RAM


Dean

December 23, 2014 at 12:24 am

Hi,

Thanks for the feedback.

Can you try a basic troubleshooting technique of disabling all of plugins except EE? If that does not help, also try swapping to a default theme.

This is to see if another plugin or the theme are causing issues.

IF neither help, then you may need to refer to your host. Firstly to discuss the is_dir issue and also to see if there are any other errors.


Chris Harold

December 23, 2014 at 5:15 am

Thanks Dean,

I have the debug.log here: http://sparcevent.org/wp-content/debug.log

I have also deactivated any additional plugins and have set the theme to the standard twenty15.

Its still very slow and unresponsive. If you have any idea or can see what might be casing it I can at least communicate this to my host.

Many thanks,

Chris


Dean

December 23, 2014 at 8:23 am

Hi,

Well the debug log had 50 PHP warnings in it:

PHP Warning: Invalid argument supplied for foreach() in /clientdata/apache-www/s/p/sparcevent.org/www/wp-content/themes/kboom-v1.2.0/single.php on line 29

(and some for archive.php)

That might be a factor.

However, running with a default theme and no other plugins should reduce any issues to virtually nil, so if the site is still sluggish then its more likely a server issue.

Honestly I’m not sure what to go back to your host with, so I would start out general and advise that it is sluggish and timing out and see what they say.

If you are using shared hosting it may be a factor as your site is one of many on a single server all sharing resources so if another site is sucking up all the memory/cpu processes then it can easily impact your site.

The support post ‘Issue with View Cart page’ is closed to new replies.

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Status: closed

Updated by  Dean 4 years, 5 months ago ago

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