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Issue with EE3 crashing

Posted: November 12, 2018 at 8:27 am

Viewing 9 reply threads


Charles Balchin

November 12, 2018 at 8:27 am

Hi there,
Whenever we try and use EE3 we get the following and then it locks us out of wordpress. We have a few different EE accounts for different areas of our business, one running EE4 and one running EE3. It looks like I can no longer download the EE3 installation files and upload manually. I’m a bit lost as to what to do. Thanks!

Below is the error we get:

‘Fatal error: Cannot redeclare espresso_version() (previously declared in /customers/c/e/0/cmheducation.co.uk/httpd.www/wp-content/plugins/event-espresso-free/espresso.php:39) in /customers/c/e/0/cmheducation.co.uk/httpd.www/wp-content/plugins/event-espresso-2/espresso.php on line 35’


Josh

  • Support Staff

November 12, 2018 at 8:47 am

Hi,

EE3 cannot be run on the same site that has EE4. What you could do is set up a separate site to run the EE3 parts if need be.


Charles Balchin

November 12, 2018 at 9:43 am

Sorry that’s what I meant, they are on different Domains. This one in question runs EE3 and has been fine for years, we had an issue with it last week and its not worked without that error since! thanks


Josh

  • Support Staff

November 12, 2018 at 9:52 am

Hi,

In other words, you’ll need to FTP in to the server (or if you don’t have FTP set up, log in to your server’s control panel and use the file manager) and delete either one of these:
wp-content/plugins/event-espresso-2
or
wp-content/plugins/event-espresso-free


Charles Balchin

November 12, 2018 at 10:06 am

I’ve done that – thanks. The events showing in the listing page of the website are upcoming in the next few months but in the back end of EE, theres no way of seeing those events, it just shows the ones that have status ‘closed’ and theres no drop down to filter the event listing in the back end to find those current events.


Josh

  • Support Staff

November 12, 2018 at 10:23 am

The drop down to filter the event listing is only available in the premium version of EE3. If you left only the free version then you’ll need to remove that one and replace with the regular version of EE3.


Charles Balchin

November 13, 2018 at 7:14 am

Ok thanks Josh, I cannot see in the EE login area how to either purchase EE3 or download it, it seems like only EE4 is available. Please let me know,

Thanks


Josh

  • Support Staff

November 13, 2018 at 8:22 am

EE3 is still available:

https://eventespresso.com/pricing/?ee_ver=ee3


Charles Balchin

November 13, 2018 at 4:15 pm

Hi Josh, Thanks for this, I’ve just purchased it and now getting this message when using shortcode EVENT_LIST ‘Notice: wpdb::prepare was called incorrectly. The query does not contain the correct number of placeholders (1) for the number of arguments passed (2). Please see Debugging in WordPress for more information. (This message was added in version 4.8.3.) in /customers/c/e/0/cmheducation.co.uk/httpd.www/wp-includes/functions.php on line 4161’

thanks


Josh

  • Support Staff

November 13, 2018 at 5:52 pm

Hi Charles,

Notices aren’t going to cause you any problems, and when they’re displaying like that on a production/live site, that just means you need to go to edit the wp-config.php file and set WP_DEBUG to false. In other words, change this:

define( 'WP_DEBUG', true );
to this:
define( 'WP_DEBUG', false );

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