Support

Home Forums Event Espresso Premium Issue with discounts addon

Issue with discounts addon

Posted: May 27, 2020 at 12:36 am


clientmediasolutions

May 27, 2020 at 12:36 am

We are having issue when someone uses discount codes. The total amount when using a discount code is correct on the frontend but in the admin area under registrations we see the total amount and the discount amount is missing.

Any suggestions how to resolve that?


Tony

  • Support Staff

May 27, 2020 at 6:18 am

Hi there,

Can you post a screenshot of what you can see in the admin, please?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


clientmediasolutions

May 28, 2020 at 10:42 am

Hello Tony,

Thanks for your quick response. Can you please see the attached screenshot? Its located in the transaction screen.

Transaction screen


Tony

  • Support Staff

May 28, 2020 at 3:54 pm

Hmm ok, that’s an odd one.

First, if you click on ‘view additional transaction session details’ what shows up there?

If you click on the Recalculate Taxes and Total button, does that fix it?

Does this happen with every promotion code used on the site or is this the only registration this has happened on?

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: publish

Updated by  Tony 1 month, 1 week ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!