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Issue with "Automated Upcoming Event Notification" 3.0

Posted: February 9, 2024 at 1:47 am


deborah.dauwalder

February 9, 2024 at 1:47 am

Follow-Up: Issue with “Automated Upcoming Event Notification” System 2.0

Hello everyone,

I wanted to thank you for the support I’ve received thus far regarding the “Automated Upcoming Event Notification”. Despite the assistance, I’m still encountering a significant issue that I hope to resolve with your continued help.

In September of last year, we attempted to send automated notifications for an upcoming event to all registered participants. Unfortunately, only 194 out of 854 notifications were successfully dispatched. Despite thorough checks, I’ve been unable to identify any differences between the events that triggered notifications and those that did not.

Both the system and event setups appear to be identical, and all relevant software has been updated to their latest versions.

Now I have the following questions:
How can I ensure that all notifications will be successfully sent for future events?
Are there any limitations within WordPress that might restrict the number of messages sent?
Is there a way to test the event setup to verify its correctness before actual event notifications are due to be sent?

Thank you in advance for your help!


Tony

  • Support Staff

February 13, 2024 at 7:37 pm

Hi thre,

How can I ensure that all notifications will be successfully sent for future events?

This is something we can’t answer until we figure out why notifications aren’t sending.

Are there any limitations within WordPress that might restrict the number of messages sent?

How is the site set up to send emails?

WP itself doesn’t ‘send’ email, it generates the headers and content and then passes them over to the server to ‘send’ the emails however it is set up to do so. So WP (and thefore EE) do very little in terms of setting up the actual ‘sending’ of emails.

You can (and likely will) have limits on your mail server, but what and how many depends on lots of factors. However, if your emails are showing in the message activity table within EE (from your previous threads), then you aren’t getting that far as the table shows the steps EE takes, ‘sending’ the email is the very last one of those.

If they aren’t in the table then none of the steps are happening.

So, are you 100% certain those messages aren’t showing up at all in the activity table? Be it queued, failed, etc?

Is there a way to test the event setup to verify its correctness before actual event notifications are due to be sent?

Not easily and not within the UI itself.

Testing the add-on would basically mean manually running the queries the add-on would run and confirming the values returned are what the add-on would expect.


deborah.dauwalder

February 15, 2024 at 4:23 pm

Thank you for your response, and I apologize for any confusion regarding email and message sending.

Yes, I am certain that only 194 out of the 854 notifications are present in the activity table. Since I am solely focused on UI development, I don’t have the ability to test the system using manual queries. Therefore, is my only option to verify if the “Automated Upcoming Event Notification” is configured correctly with my events to register users, and then check if the notifications appear in the Activity Table?

Thank you once again for your assistance and clarification!

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