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Issue updating registrants names

Posted: January 27, 2015 at 10:33 am

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Dov Goldstein

January 27, 2015 at 10:33 am

Hi,

Using EE4.

I had a registrant sign up for 20 people. She used her name for all additional attendees. Now when I change the name for 1, they all change. How do I update the info for the 20 registrants without them all changing?

Thank you again,
Dave


Sidney Harrell

January 27, 2015 at 12:06 pm

You should be able to go to a registration in the backend, and in the top of the right column, under Contact Details, there should be a button for Create Contact. You’ll want to use that one to make a new registrant.
In EE4, the contact and the registration are created separately, and linked in the database. That way you can have the contact register for multiple events / registrations, and the contact is not duplicated. Since all 20 registrations are connected to the same contact, you really need to create new contacts, so it changes the connection between the registration to the new person’s information.

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