Support

November 16, 2012 at 6:16 am

Hello Jona,

I cannot see your site as it is redirecting me to the log in screen, but I would surmise that there is a javascript conflict, most likely with your theme.

The first things to try is to wrap the shortcode in raw tags so on your page it would appear as

[raw][ESPRESSO_CALENDAR][/raw]

If that fails to work, try capitalised versions and if not then you will need to refer to the theme developer for support.

It could potentially be a javascript conflict with a plugin but 99% of the time it is the theme.

November 16, 2012 at 7:37 am

Support Staff

Hi Jona,

In addition to Dean’s above suggestions, I would add one more suggestion to check the theme’s footer.php file and verify that it has the wp_footer() function. In order to be plugin compatible, all WordPress themes must declare that function just below the closing body tag.

There are a few more details and example code in the WordPress codex:

http://codex.wordpress.org/Function_Reference/wp_footer

November 19, 2012 at 11:40 pm

Hi,

I am facing problem as i have upgraded EE version , “Add More Attendees?” stop working, Can you please tell me how i can fix it.

Thanks enter image description here

November 20, 2012 at 12:40 am

Hi Jona,

Again without seeing the site I can only advise based on previous experience. I would say that it is a javascript conflict, probably the same or similar one which caused the issue above. Wrapping the [ESPRESSO_EVENTS] shortcode in raw tags could assist but there is obviously a fundamental flaw with how your theme deals with javascript.

November 20, 2012 at 2:33 am

Hi,

I would like to share login detail but sharing here is not secure, How i can share it.

Thanks

November 20, 2012 at 2:35 am

send them via https://eventespresso.com/contact/

Choose the “I am sending login info as requested” option and fill out the form

NOTE: login details need to be Admin level.

November 20, 2012 at 2:45 am

I send details in contact us form. Please check.

November 20, 2012 at 3:01 am

Hi, The add attendees “works” but is throwing up 2 errors. Looking at the code, you have two possible issues, one with your wp-e-commerce plugin (a livequery issue) and one from the ShareThis javascript (theme related, as I cannot see this as a plugin). The livequery requires Jquery 1.1.3 so I am concerned it simply hasnt been updated in a long time. Also you are loading 2 jquery’s, the correct W loaded one (1.7.2) and an additonal old one (1.3.2) from your wp-anything-slider plugin. So thats not good either. I would test with the ecommerce plugin deactivated and if possible with the ShareThis deactivated and see if it functions correctly. Also with the slider deactivated.

This reply was modified 12 years ago by Dean.

November 20, 2012 at 3:10 am

Hi,

Please do not deactivate any plugin . It is live website.

Thanks

November 20, 2012 at 3:15 am

Hi,

I have not done anything. I am advising you to do it.

Thanks

November 21, 2012 at 9:36 am

Hi Dean, I am facing issue in email. http://plezant2012.nl/voorstellingen/speellijst-voorstellingen-plezant/evenementenpagina/?ee=13 When you book trip, it will display you message the an confirmation mail has been send to you, But user not getting any confirmation email. As i go through other forum , i install wp Email SMTP plugin but no luck. Please guide its very urgent. No mail is coming. You can login into website as using following details.

[removed for security reasons]

Thanks,

November 21, 2012 at 1:46 pm

Support Staff

Hi there,

It looks like something is breaking the Payment overview page. It stops rendering right after the confirmation email message.

Are there any templates in /wp-content/uploads/espresso/templates? If so, you can rename that directory so the core templates that are included with Event Espresso will load instead.

Another thing you can do is rule out any further plugin or theme conflicts. It might help to turn on debugging in the wp-config.php file, which you can do by accessing that file via FTP and editing it.

If you can get that payment overview page to load without errors, you may have the email issue resolved.

November 21, 2012 at 10:18 pm

Hi Josh,

I have rename /httpdocs/wp-content/uploads/espresso/templates to /httpdocs/wp-content/uploads/espresso/templates123

But still no luck. can you please tell me is it write on wrong.
Thanks,

November 22, 2012 at 9:48 am

Hi,

Please check on this issue on urgent. Its very important, our website is live. Please suggest me.

Thanks,

November 22, 2012 at 11:12 am

Support Staff

Hi Jona,

Can you check in /wp-content/uploads/espresso/gateways/ for any files in there? If there are, it would be best to rename that directory, or remove the files there.

Also, it may help to turn on debugging by editing the line in wp-config.php where it defines WP_DEBUG . You can set that to “true” and it will likely give you more info on that payment page.

November 23, 2012 at 4:14 am

Hi Josh,

We set WP_DEBUG “true” and found attached error. Please check attachment. Please suggest. Still email confirmation is not working. Please check issue.

Thanks,
enter image description here

November 23, 2012 at 4:46 am

Hi Jona,

The error states the is from the Pronamic-Ideal gateway. Event Espresso doesnt have a Pronamic Ideal gateway, as such I am assuming it is a custom modification of the Ideal by Mollie gateway?

If so then I would say that you need to double check your integration. Have you tested the issue with the Mollie version or another gateway?

Kieryn Barton

November 23, 2012 at 6:03 am

I am experiencing the same issue. I’m new to Eventespresso but it’s been great so far.

The URL is http://www.lakesfitness.net.au/booking-calendar … I have capitalised and added the raw statements. I’m fairly sure it’s a jscript issue from previous reading…. but how do I find what it is conflicting with?

Thanks in advance,
PB.

November 23, 2012 at 6:20 am

Hi Kieryn,

The issue with yours is that the Theme has decided not to use the standard Jquery provided by WordPress (1.7.2) but rather chosen to use a slightly newer version. Unfortunately the calender cannot work with that version yet.

A quick resolution would be to download the latest script from http://arshaw.com/fullcalendar/download/ and copy and replace the fullcalendar.min.js file to your espresso-calendar/scripts directory.

November 23, 2012 at 10:19 am

Hi Dean,

Email confirmation is also not working. Please check http://plezant2012.nl/voorstellingen/speellijst-voorstellingen-plezant/evenementenpagina/?ee=23

If you want to see setting in admin , please check admin details i already share it with you on earlier. More over payment is also not working. Please help me, it is live website.

Thanks

November 23, 2012 at 10:59 am

Support Staff

Hi Jona,

The error message is indicating that there is an issue with the pronamic_ideal gateway. This is not one of the gateways that we develop. In this case, can you contact the developer of the promamic ideal gateway for support or use one of the gateways that we support?

Kieryn Barton

November 24, 2012 at 5:28 am

Dean,
I downloaded the new fullcalendar and placed the fullcalendar.min.js in the location. Didn’t make any difference though. Any other ideas?
PB.

November 24, 2012 at 8:35 am

@Kieryn

We really should split this post off as it is a separate topic but oh well. Updating the file should work. If it hasn’t then the only other option right now would be to amend the theme (yourself or via the theme developer) to use the standard Jquery supplied by WordPress (1.7.2) rather than a different one. We are aware that WordPress will be upgrading this soon and we are working to resolve the issue once that occurs.

November 24, 2012 at 10:02 am

@josh

Hi Josh,

Client said he has checked the payment functionality and its working fine. So can you please firstly guide us about email confirmation issue. Why it is not sending email.

Thanks