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barlee
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June 4, 2017 at 1:20 am
Hi,
I did an update and after this update we have had complaints that the user cannot go beyond adding their personal info on Checkout
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Josh
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June 5, 2017 at 8:11 am
Hi there,
Can you post a link to your event page so we can investigate further?
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barlee
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June 5, 2017 at 8:36 am
I did a manual update by copying the filesby FTP and that seemd to work now, i am just getting some testes done, but it is quite concerning that a standard update causes booking to not happen.
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Josh
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June 5, 2017 at 8:53 am
A standard update would not cause booking to not happen.
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barlee
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June 5, 2017 at 9:00 am
Before that update bookings were fine, so unless there was some thing else, I cannot think of any reason, here is the link, perhaps you can test.
http://www.rotarywales.co.uk/events/autumn-charity-concert/
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barlee
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June 5, 2017 at 9:01 am
Seems to have stopped working again. this morning it was working and now not any more.
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barlee
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June 5, 2017 at 9:06 am
It would seem if I am logged into admin I can proceed to the payment page, however if I am not logged into admin then i remain on that page and cannot proceed, very odd.
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Josh
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June 5, 2017 at 9:20 am
Do you have any customizations to the Ticket Selector template code, or any plugins that restrict logged out users from making wp-admin ajax requests on the front-end of the website?
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barlee
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June 5, 2017 at 9:24 am
I have edited the tickets html but nothing more than that, would you like to login and look and see if you can see any reason as to why a working site would just suddenly stop functioning.
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Josh
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June 5, 2017 at 9:37 am
Can you remove the edits? I do not need to log in to see the reason, the reason why it’s not working is evident from viewing the web page’s source.
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barlee
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June 5, 2017 at 9:41 am
Why would the edits cause issue? They have been there the entire time and we have sold almost 50+ tickets without issue, these edits were only to change the look of the tickets.
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barlee
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June 5, 2017 at 9:46 am
http://screencast-o-matic.com/screenshots/u/htp3/1496677535331-82431.png. Do I need to remove these?
Are you sure they will solve the issue? I spent some time getting these to look the part.
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Josh
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June 5, 2017 at 9:48 am
That’s an entirely different thing. I was asking specifically about the Ticket Selector template code. Has that been edited?
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barlee
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June 5, 2017 at 9:49 am
http://screencast-o-matic.com/screenshots/u/htp3/1496677714804-52779.png
I enabled the default one and still the ticketing will not go beyond the personal info to payment page.
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barlee
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June 5, 2017 at 9:49 am
I have not edited anything other than the template for the ticket
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barlee
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June 5, 2017 at 9:51 am
Where is the Ticket Selector Template code?
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Josh
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June 5, 2017 at 1:33 pm
If no one has edited the Ticket Selector Template code, that’s OK. Can you post a screenshot of the issue where you can’t proceed?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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barlee
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June 5, 2017 at 1:39 pm
Here you go, this may help you see, when I am logged into admin as you can see it works, once I logout, I am then unable to proceed.
http://somup.com/cb1hqBVhzp
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Josh
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June 5, 2017 at 2:45 pm
Hi there,
Can you check to make sure that your WordPress theme uses get_header(); it the page.php template?
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barlee
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June 5, 2017 at 11:25 pm
Hi Josh,
This is what my theme has, is there any way we can get this fixed asap, it has already been close to 48 hours and I am desperate.
<?php
/*
Template Name: Default Page Template
*/
?>
<!DOCTYPE html>
<html>
<head>
<meta name=”viewport” content=”width=device-width, initial-scale=1″ />
<meta charset=”utf-8″ />
<title><?php wp_title(”); ?></title>
<?php wp_head(); ?>
</head>
<body <?php body_class(“”); ?>>
<?php echo do_shortcode(‘[header]’); ?>
<div class=”content”>
<?php echo do_shortcode(‘[page_content]’);?>
</div>
<?php echo do_shortcode(‘[footer]’); ?>
<?php wp_footer(); ?>
</body>
</html>
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Josh
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June 6, 2017 at 7:31 am
You can fix by adding a line of code to that template. You add:
<?php do_action( 'get_header' ); ?>
Just before:
<?php wp_head(); ?>
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barlee
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June 6, 2017 at 9:23 am
Hi,
I tried that and still no success, same result.
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Josh
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June 6, 2017 at 10:24 am
The reason it didn’t work is because this page:
www.rotarywales.co.uk/registration-checkout/
is using a “Page template with right sidebar” page template. So if you edited the default page template, the get_header action will not load there on the /registration-checkout/ page. Can you make the same edit to the “Page template with right sidebar” page template?
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barlee
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June 6, 2017 at 10:33 am
PERFECT!!!! Even that page looks more like it should with Captcha etc…
Thank you very much…
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