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iPhone app log-in problems

Posted: September 4, 2012 at 5:39 pm


Stefan Hansen

September 4, 2012 at 5:39 pm

Hi,

I’m getting an error (“Sorry, can’t log in. Blog returned invalid data.”) when trying to log-in to the iPhone app.

Below is what I’ve made sure I’ve done:
-Uploaded “espresso-services” folder to the root directory of the install and checked that permission setting is 755.
-Enabled the XML-RPC protocols checkbox.
-uploaded a organization logo to the ticket template
-have set up multiple events, both one-time and recurring ones, all with dates and times.

Event Espresso is at Version 3.1.26.P, and the Ticketing add-on is on Version 2.0.6-beta. I downloaded and installed the app this afternoon. The ticket email including QR code gets sent fine by the way.

What am I missing?

Thanks!
Stefan


Stefan Hansen

September 6, 2012 at 9:31 am

Any ideas? Would love to get this figured out….

Thanks,
Stefan


Jonathan Wilson

September 6, 2012 at 7:00 pm

Stefan,
Is this a single site, or WordPress multi-site installation?
Make sure that the endpoint URL is the same URL as the WordPress site URL, (not necessarily the blog URL if WordPress is installed in a different location.)


Stefan Hansen

September 11, 2012 at 11:56 am

Hey Jonathan,

thanks for the reply.

It’s a single install, but on a subdomain (http://ourserver.net/wpinstall) for development purposes. Does that make a difference?


VETnetwork

October 4, 2012 at 1:07 am

I am experiencing the same issue and have the subdomain set up as well – http://www.oursite.com/events


Josh

  • Support Staff

October 4, 2012 at 8:11 am

Stephan and Sam,

If you’re getting the “Blog returned invalid data” error message, then it’s likely there are invalid characters being output on your website. You can check for this by running the W3c Markup Validator on your site. This can be done by going to the Validator site and typing in the URL of the WordPress site. Look for a response like “there are one or more bytes that I cannot interpret as UTF-8”.

The root of the problem may be a theme function or from another plugin. You can rule these out by temporarily switching to the twentyeleven theme and deactivating all other plugins, then testing the app again.


VETnetwork

October 4, 2012 at 5:08 pm

Hi
I am only running as a test site and have the twentyeleven theme set and no other plugins running – validation errors below but none seemt o be what you have mentioned

Validation Output: 6 Errors

Line 84, Column 197: Attribute pubdate not allowed on element time at this point.
…me=”2012-10-04T05:30:50+09:30″ pubdate>October 4, 2012Uncategorized
Syntax of link type valid for and :
A whitespace-separated list of link types listed as allowed on
and in the HTML specification or listed as an allowed on and on the Microformats wiki without duplicate keywords in the list. You can register link types on the Microformats wiki yourself.

Line 111, Column 133: Duplicate ID searchform.

?
Line 55, Column 87: The first occurrence of ID searchform was here.

?
Line 113, Column 74: Duplicate ID s.

?
Line 57, Column 74: The first occurrence of ID s was here.

?

Line 114, Column 87: Duplicate ID searchsubmit.
… type=”submit” class=”submit” name=”submit” id=”searchsubmit” value=”Search” />
?

Line 58, Column 87: The first occurrence of ID searchsubmit was here.
… type=”submit” class=”submit” name=”submit” id=”searchsubmit” value=”Search” />
?

Line 141, Column 102: Bad value generator for attribute rel on element a: Keyword generator is not registered.
… Personal Publishing Platform” rel=”generator”>Proudly powered by WordPress
Syntax of link type valid for and :
A whitespace-separated list of link types listed as allowed on
and in the HTML specification or listed as an allowed on and on the Microformats wiki without duplicate keywords in the list. You can register link types on the Microformats wiki yourself.


Josh

  • Support Staff

October 5, 2012 at 5:03 pm

Is XML-RPC publishing enabled in the Settings>Writing Settings of the WordPress dashboard menu?


mkleine

October 17, 2012 at 8:32 pm

I have the same problem and after lots of googling and reading I have done all of these:

-Uploaded “espresso-services” folder to domain root (wordpress is installed there)
– Checked permissions were 755
-Enabled XML-RPC
– Created ticket template
– uploaded logo in settings
– have events set up with the ticket selected
– checked tickets email out properly and generate the QR code and ticket PDF all fine
– validated my website and all is fine there (no errors from w3c)
– checked my error log but there is nothing relating to the install or anything when trying to log in.

I am running PHP 5.3.17, and the latest wordpress, espresso-services, ticketing and EE installs as I upgraded to the business licence today and upgraded everything. the website is cupcaketreats.com.au. Not sure what I’m missing and I still get the “Blog returned invalid data”. Any ideas?


Josh

  • Support Staff

October 18, 2012 at 10:36 am

Hi there,

Have you tried setting the default WordPress theme and temporarily deactivating all non Event Espresso plugins?

Testing this with the default theme and plugins disabled will help pin down where the issue may be. If everything works after running this test, then you go back and re-enable your theme and then try it again. If everything still works then you go back and activate each plugin one at a time, then test again, until you find the one that is causing the issue.


mkleine

October 18, 2012 at 7:03 pm

Yep, it gives the same error message with all plugins except Event Espresso disabled and using the Twenty Eleven default theme.


VETnetwork

October 21, 2012 at 5:21 pm

Yes I am also using the twenty eleven theme and only event espresso on a fresh install.

I am happy to give you FTP access if you want to have a look and see if something has not installed correctly as we are just testing to see if Event Espresso is the right fit for what we need.


Josh

  • Support Staff

October 22, 2012 at 10:58 am

We can check to see if the files are uploaded into the correct location if we have FTP credentials. We’d also need WordPress admin level creds to check the Event Espresso installation and test the ticketing app.

Please send the FTP access and WordPress admin level log in credentials via the contact form on this page: http://eventespresso.com/contact/

Select the “I am sending login info as requested” department form.


VETnetwork

October 24, 2012 at 10:47 pm

Has the form moved – I can’t see it. Just links for paid support or the forum


Josh

  • Support Staff

October 25, 2012 at 2:40 pm

Hi Sam,

It’s possible that the contact form may have been down for a bit while a few of the developers were working on the site earlier, but I just checked and it is still here:

http://eventespresso.com/contact/


VETnetwork

October 25, 2012 at 10:37 pm

Seems you have a little glitch – the form does not appear in my Google Chrome…but is OK in IE

I will send details through


Josh

  • Support Staff

October 26, 2012 at 11:36 am

Hi Sam,

It’s working when I view the page in Chrome.
You might try clearing Chrome’s cache. If you have any browser extensions, you might want to try deactivating them. If that doesn’t help, can you visit:
http://supportdetails.com/

and send us those details so we can investigate further?

I logged into the server via FTP and couldn’t find the espresso-services folder. This needs to be in the root directory of the WordPress installation so the ticketing app can communicate with your site. You can download the files and follow the installation instructions here:
http://eventespresso.com/wiki/espresso-ticketing/#services

Please note that when you update to version 3.1.28, the mobile ticketing API files will need to be updated at that time.


VETnetwork

November 14, 2012 at 5:34 pm

Hi
Re the iphone ticketing app I have followed these instruction with no luck still receiving the error “Sorry can’t login – Blog returned invalid data.”

Anything else I can try – I also added the folder to the root folder on the server just in case but this has not worked either

Sam

The support post ‘iPhone app log-in problems’ is closed to new replies.

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Support forum for the Ticketing add-on.
Documentation for Ticketing Add-on http://eventespresso.com/wiki/ticketing-add-on/

Status: closed

Updated by  VETnetwork 8 years ago ago

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