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VETnetwork
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November 21, 2012 at 3:28 pm
Hi
Not sure why my post was marked as resolved – it is still not working and I am now not having any response to the posts. We have supplied FTP and site logins as we can not find the issue – please let me know how to rectify this and we are happy for you to look at this and change settings as required. It would be good to know if you try and login via your ticketing app if you can see events or if you get the same error.
https://eventespresso.com/topic/iphone-app-log-in-problems/
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Josh
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November 21, 2012 at 3:37 pm
Hi Sam,
I’m sorry that your earlier post got overlooked. As I mentioned in the other thread, I logged in via FTP and the mobile app api had not been installed on your server when I looked at it. Can you verify that the espresso-services directory has been download from the ticketing add-on documentation page and installed according to the instructions there?
https://eventespresso.com/wiki/espresso-ticketing/#services
Please be sure to check the files permissions as well.
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VETnetwork
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November 21, 2012 at 3:46 pm
I was surprised as you had been very helpful before. Yes I have uploaded the folder and made sure the permissions are right and set to all files. I also placed it in the root directory for the server space just in case but it did not help (so have removed). I am pretty sure I have it all right now. Also happy for you to update if you think this may be causing issues.
While this does not stop us using the program it is one of the features that our management think is great
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Josh
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November 22, 2012 at 11:47 am
Hi Sam,
The log in credentials that you sent us earlier do not appear to be working anymore. Can you check those and resend via the contact form:
https://eventespresso.com/contact/
Select the “I am sending login info as requested” department form.
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VETnetwork
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November 22, 2012 at 5:35 pm
Hi
I have sent the login details for you – FTP and WordPress
Thanks
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Josh
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November 23, 2012 at 10:20 am
Hi Sam,
It’s working now. It may have been the wp-config.php file had been corrupted when it was set up.
I’d recommend updating everything to the latest version of Event Espresso, and the add-ons (including the mobile app api) before you get closer to going live.
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VETnetwork
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November 25, 2012 at 3:25 pm
Fantastic – Thank you (always the small things that cause issues)
Looking forward to having everything live.
Thanks
Sam
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