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iPadOS Causing Event Espresso App Issues

Posted: November 7, 2019 at 12:10 pm


iowacpr

November 7, 2019 at 12:10 pm

I have 6 iPads with iPadOS that are exhibiting this behavior with the events list. I have one iPad still on the last version of iOS for iPad that is not.

iPad OS glitch


Josh

  • Support Staff

November 7, 2019 at 2:15 pm

Hi,

Is that iPadOS version 13.2.2 with version 2.6.8 of the Event Espresso 4 app?

The reason I ask is, those are the versions I’m using and the app doesn’t look like that when I use it. Here’s a screenshot from my testing set up:

https://slack-files.com/T02SY781D-FPXCDH97U-d38943e4d1


iowacpr

November 7, 2019 at 5:18 pm

Looks like it’s happening on an iPad Air (3rd generation) with 13.2 17B84 and several iPad (6th generation) with 13.2 17B84 both running Event Espresso 2.6.8.

After your post I updated each device to 13.2.2 17B102 and they exhibited the same behavior. Both devices have MDM software installed and one of them is supervised. Other than that, I can’t think of anything different that may be causing this issue. I even switched between light and dark modes to verify that wasn’t causing the issue.


iowacpr

November 12, 2019 at 5:23 pm

Sorry for the double-post but any thoughts? I’ve wiped several devices several times to see if it solves the issue and so far no dice.


Josh

  • Support Staff

November 12, 2019 at 7:16 pm

Hi,

I’ve not been able to replicate the issue using a 6th general iPad running software version 13.2.2. We’ve sent a note over to the app developers and have asked them to see if they can replicate the issue.


Josh

  • Support Staff

November 29, 2019 at 11:16 am

Hi,

There’s a new version of the EE4 app available (2.7.0). Can you update to that version and check to see if it fixes the issue for you?


iowacpr

November 30, 2019 at 8:30 am

Thanks for getting back to me. I updated the app on an iPad Air 3rd gen running 13.2.3 and it did not fix the issue. I also uninstalled and reinstalled the app with no luck. I double-checked and verified that the app version of EE4 is 2.7.0 which was updated 4 days ago. I don’t have immediate access to my other iPads to test on them so this is just one case. I’ll test it on some other devices when I get a chance.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  iowacpr 2 months, 4 weeks ago ago

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