Support

August 21, 2014 at 11:06 am

WordPress v3.9.2
Event Espresso v3.1.36.5.P with ticketing add-on
iPad iOS v7.02
Event Espresso HD app v1.6.4

We’ve got 1208 attendees in the system, when I scan a ticket using the iPad app it declines: says the person is already checked-in. But I hit “details” and it shows me 3 purchased, 0 redeemed.

Then I immediately do a search by name for that registration and the record shows 3 purchased, 1 redeemed. If I try a manual check-in from that screen (not a ticket scan) the pop-up says “Check-In Failed! Adding of date checked-in failed!” yet the system now shows the attendee has 3 purchased, 2 redeemed. If I go to manual check-out and try to check-out 2 tickets, I get the pop-up saying “adding of date checked-out failed” yet the system attendee record now shows 3 purchased, 1 redeemed. And I absolutely cannot get that last ticket to check-out so it’s back to 0 redeemed.

So I can’t get a single person checked-in by scanning their eTicket.
And I can’t accurately check-in anyone manually either.