Support

October 22, 2012 at 2:24 pm

Hello,

I´ve been having the same problems as the users above, I requested support and haven´t received an answer yet.
To clarify the problem, the QR code scanning isn´t working properly for all the events and these are all the solutions we have been trying to deduct the error from:

• Updating plug-ins
• Activating license
• Using different operative systems
• Using different mobile devices,networks,and restarting them at every try
• Configuring event options(Pricing, ticket status)
• Verifying internet connections
• Reading your support forums
• Creating new events with the same and/or different characteristics

In conclusion, the QR codes do not function for the events configured with more than one pricing option and if these are marked as ¨none¨, ¨paid¨, ¨pending¨ or ¨refused¨ in the payment status variable, its only reading and accepting the codes marked as ¨incomplete¨. We have an event in a few days and would like all your support to solve it as soon as possible.

Finally, we have been trying to buy the priorty support token service and the VIP membership but your site isn´t working properly, your ¨BUY NOW¨option doesn´t work.

October 22, 2012 at 8:52 pm

Hi Josh,

The issue applies to all the events and I opened a ticket to ask for support (attached in the previous email). Also, as I was saying in that email, I tried to buy special support but the event espresso site is not working well (the “buy button”), so I really appreciate your help and I’ve already complete de contact form, so I’ll be waiting for the answer. Thank you very much and I appreciate any information.
Best regards,
Elena

October 23, 2012 at 12:34 pm

Hi Josh,

I really appreciate your help and indeed, I’ve been running several test and the app works well with all cases and events and it doesn’t freeze anymore.

Now, I just detect a little but important thing, the problem is also with the “price option label” but in the VALIDATION process, because the app rejects an “incomplete prices option” (which is correct), but it doesn’t reject the “refused” or “pending” price option….

I guess is also a little fix in the app api, but of course, you’re the expert.

Thank you very much and best regards!!!

October 23, 2012 at 2:38 pm

Hi Elena,

It’s working as expected. The app only checks for incomplete and completed payment states. So if there are tickets with the other states, these can be set to incomplete in the admin before the event if they have not worked out payment arrangements.

October 31, 2012 at 1:04 am

Hello, I’m experiencing the same issue and tried the fix, but no love.. Any thoughts? Will there be an update before next Thursday?

November 12, 2012 at 2:52 pm

Hi there again,

Unfortunately, we keep having the same problems with the QR codes as discussed in the previous conversations,apparently the problem has not been solved. We had an event over the weekend and had several problems with the system, the QR codes were not being scanned correctly and this represents a major risk to us by offering our ticketing services. The ticketing was offered at a minor event and somehow were able to managed the control, but we cannot afford to face this type of problems at every event, and knowing we have more events on door. I believe that by having the developers license we should be given a bit more priority and assertive solutions to the system. What other options or alternatives are there to get this problem fixed up as soon as possible? Or should we just consider using a different ticketing platform? For more information I can tell you the problem persists, the QR codes freeze on the screen with tickets marked as complete and also incomplete ( apparently there is no clear functioning pattern that present the same error)

Hope to receive an answer as soon as possible, thank you.

November 12, 2012 at 7:01 pm

Hello Josh,

Although we had no knowledge of these recent updates we will check on them and hopefully that solves the cause, however, it is important that event espresso publishes these updates as they are generated. I appreciate your help and will surely get back to you as soon as we make these updates.

Thank you, best regards.

November 14, 2012 at 1:38 pm

@ELENA CARDENAS Sorry for the trouble. I found the problem. The files were not updated on our server for some reason. Possibly because of the recent server move and or other issues we have been having.

I just updated the espresso-services files to the latest version on your website server. I also verified that the iOS6 mobile app is working on your website.

November 14, 2012 at 2:58 pm

awsome! that def fixed it for us.. Thanks Seth.

November 20, 2012 at 2:32 pm

Hi Seth,

You had mentioned that the problem on our site had been solved, but we still don´t have very clear if it´s ready or if it takes some time to update completely because the pages are not uploading right and there are a few error messages appearing on the site that disallow us from making any tests.
As of Word Press, this message is appearing:¨There is a new version of Event Espresso available. View What’s New with version 3.1.28.4.P. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.¨ So with this my question is,if you already made the right upgrades,aren´t we supposed to have the newest version of Event Espresso considering as well, that we have the highest license?

In addition, I would like to know if there is information or guides available to consult about upgrading plug-ins (we have already read th Installation Guide, but it doesn´t contain the info we need) our intention is to avoid these type of problems as much as possible and offer our services precisely.

We really appreciate your time and patience, best regards.