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iOS Registration issue

Posted: May 17, 2016 at 9:36 pm


ephemerapaducah

May 17, 2016 at 9:36 pm

I’m having a problem on my site with people using iPads and iPhones and trying to register for a second event after successfully completing registration for the first one.

It gets as far as entering personal information and then gives an error saying:

An error has occurred:
First Name: This field is required
Last Name: This field is required
Email Address: This field is required
Cell Phone Number: This field is required

WordPress and all themes and plugins are updated.

Theme is Stockholm
Website is http://www.ephemerapaducah.com

Screenshot of the error is here: https://drive.google.com/file/d/0B9tAsCUKaaxnLUFlXzkxSHN5ZWtNNVp3N0tEMFMxYW4xZm9V/view?usp=sharing


Tony

  • Support Staff

May 18, 2016 at 5:41 am

Hi there,

Thank you for the details.

This is actually not limited to iOS devices, if I emulate any mobile device using Chrome and try to register onto your events I get the same error within Chrome – http://take.ms/oXN9V

Do you have any plugins that target mobile devices specifically? It looks like something is altering the request for mobile devices and its usually either a plugin or your host running caching for those devices.


ephemerapaducah

May 22, 2016 at 6:25 pm

It turns out it was the caching… so I turned it off and it worked just fine! Thanks so much!


Tony

  • Support Staff

May 23, 2016 at 4:05 am

You’re most welcome, I’m glad its now working.

If you have any further problems please let us know.

The support post ‘iOS Registration issue’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 3 years, 6 months ago ago

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