Support

Home Forums Event Espresso Premium Invoices not being sent with registration

Invoices not being sent with registration

Posted: April 12, 2019 at 4:43 am


lisa

April 12, 2019 at 4:43 am

Hello,
Since an upgrade a while ago, invoices are no longer being sent out to registrations for their payment.

Can you help?
Thanks,
Lisa


Tony

  • Support Staff

April 12, 2019 at 7:38 am

Hi Lisa,

As far as I am aware, EE has never ‘sent’ the invoices to users.

You can include a link within the message template they can use to download them, but EE doesn’t include the Invoice within any emails by default.

So we can help you setup EE to send the link to registrants, but can you provide more details on how you had this working previously, for example, which email included an invoice and was it a link the user could use to open the Invoice on the site?

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Tony 6 days, 2 hours ago ago

Topic Tags

Tagged: 

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!