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Invoices and Order Confirmations Downloading Blank PDFs

Posted: September 5, 2023 at 11:59 pm


Ali Roberts Studio

September 5, 2023 at 11:59 pm

When trying to download the PDF version of an Invoice or an Order Confirmation, the downloaded file returns blank pages. I can view the order confirmation but am unable to download it.


Sam

  • Support Staff

September 6, 2023 at 1:29 am

Hi Peter,

Thank you for contacting us.

I can see that you are using an older version of the plugin.

Can you please update the plugin to the latest version(5.0.10.p) to see if that fixes the issue for you?


Tony

  • Support Staff

September 7, 2023 at 7:55 am

H there,

A whitescreen on the PDF’s usually means there’s some Invalid HTML within the template, DOMPDF (the library we use to convert HTML to PDF) is MUSH less forgiving with invalid HTML when compared to your browser.

Have you edited the Invoice/Receipt templates at all?

Can you link me to either an event I can register on to view the Invoice/Receipts on, or link me directly to a a test registrations Invoice so I can view that?

(You can set your reply to private so only EE staff can view it)


Ali Roberts Studio

September 7, 2023 at 8:29 pm

This reply has been marked as private.


Rio

  • Support Staff

September 7, 2023 at 10:06 pm

This reply has been marked as private.

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