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Invoice/receipts do not include all information on tickets purchased

Posted: October 6, 2016 at 12:15 pm


October 6, 2016 at 12:15 pm

We are testing for launch, and I have discovered that if I purchase multiple tickets on one transaction, that the default receipt and invoice have some issues: they don’t display all the ticket info. Clicking from my email notice and from the view invoice in the admin area return the same results.

The receipt includes the the date/time, registration details, but does not display any ticket info (quantity, price, total) for all the tickets purchased, only for the last item. It does show the correct total price of everything.

The invoice has the same issue – shows the correct total prices, but only the details of the last ticket. Here is a link to a transaction with more than one ticket purchased:

This is a huge issue for us and appears to be a bug? We are using the default template with no modifications. Is there something we can do to get this working correctly?


Using WP 4.6.1
EE 4.9.16.p
EE Multi Registration 2.0.10.p


  • Support Staff

October 6, 2016 at 12:41 pm

Hi Gale,

Your current templates were setup using EE4 Decaf, you are currently using EE4 Regular.

As you are using the default templates, with no modifications you can simply ‘reset’ those templates.

Go to Event Espresso -> Messages -> Default Messages templates.

Find the Receipt message type and click to edit that one.

In the sidebar to the right you will find a ‘Reset templates’ button.

Click that.

Now back to the Messages list and edit the Invoice message template.

Again edit that and click to reset the message template.

Do the details then show correctly?


October 6, 2016 at 1:03 pm

Unfortunately that didn’t fix it – I tried that earlier and I just tried again. The images are coming through now, but not the details still.


  • Support Staff

October 7, 2016 at 6:31 am

Hmm, strange.

I’ve ran multiple tests to try and reproduce this but all of my invoices and receipts display the information correctly:


So we are going to need to narrow this down some to find out whats happening.

I ran a test registration on the same two events you listed in the above Receipt, but they show correctly within the invoice (however I registered in a different order) –

Can you let me know the steps you are taking to reproduce this please?

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