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Invoice: Vat is not calculated

Posted: May 8, 2019 at 7:36 am


DStoeckl

May 8, 2019 at 7:36 am

Hi,

the invoice should identify the value of the vat. But although the vat is 19%, the value is 0!

Where could be the error?
There are no adaptions for this section, so it is the original code.

Best regards,
Daniela


DStoeckl

May 8, 2019 at 7:40 am

should identify the value of the vat means should print the value of the vat


Tony

  • Support Staff

May 8, 2019 at 8:03 am

Hi there,

Did you set your tickets as taxable within the event?

Edit the event, click the cog icon () on the ticket and click the checkbox to make the ticket taxable.

Note the ticket price needs to be set to the value before tax.


DStoeckl

May 8, 2019 at 9:22 am

Hi, that was it! 🙂

thank you!!!!


DStoeckl

May 8, 2019 at 9:24 am

One another question to this topic:

Why is the VAT-row printed, when the checkbox for vat is deactivated. And only the value of the vat isn’t printed. Is there any setting, I have to change?


Tony

  • Support Staff

May 9, 2019 at 4:17 am

Hi there,

Do you mean like this? https://monosnap.com/file/CabjDcld73sAlPfLvAcVkdJSwbmUS9

The Tax lines are always printed and will show the value of the tax, if that’s 0 then it displays a 0 value, there is no setting to change that at this time.

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Status: closed

Updated by  Tony 11 months ago ago

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