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Invoice Styling Options

Posted: April 3, 2019 at 7:23 pm


April 3, 2019 at 7:23 pm

Hello! Just looking at the Invoice Option for Payment. Can you please advise why I’m seeing broken images on the invoice, and how I fix that?

Also, at the bottom of the invoice I’m seeing all the WPBakery Builder code for the Venue. Any way to hide that?



  • Support Staff

April 4, 2019 at 10:53 am

Hi Melanie,

There are a few possible reasons for the broken images, however just to clarify, that’s not the invoice you are looking at, it’s the ‘Receipt’/Order Confirmation.

Still an issue but if your editing the Invoice template it doesn’t change that output so just checking you are aware.

It usually means you set up the site using EE4 Decaf, then switched to Regular and the messages are still set for Decaf, easy fix if that is the case but need to see the output to confirm so can you link me to a receipt I can view, please?

For the venue, it’s the venue description being output to the Receipt, you can edit the template to remove the shortcode used to output the details to stop that happening. (More details once I’ve seen the receipt as you can make both changes together)


April 8, 2019 at 7:00 pm

Thanks Tony – I’m hoping this is what you mean by checking the output?

If you need WP login details please let me know.



  • Support Staff

April 9, 2019 at 2:57 am

Yes, that’s what I need and it is the issue I mentioned.

Assuming you’ve not modified the Receipt template at all, go to Event Espresso -> Messages -> Default message templates -> Receipt -> Edit Purchaser.

Click the ‘Reset Templates’ button that you see in the side bar on the right.

That tells EE to regenerate that message and it will then use the correct paths for the images.

After doing that, in the ‘Main Content’ section, scroll down to the bottom and look for [VENUE_DESCRIPTION], remove it to prevent the WPBakery shortcodes from being displayed.


April 17, 2019 at 5:14 pm

Thanks Tony! That seems to have done the trick.



  • Support Staff

April 18, 2019 at 3:35 am

You’re most welcome 🙂

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Updated by  Tony 6 hours, 50 minutes ago ago

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