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wvnet-support
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June 15, 2021 at 3:07 pm
We have created a dollar amount discount for our event presenters, but the generated invoice is not displaying a the total with the discount taken off. The payment is offline, but we need to display an invoice with the correct total. How do we correct this?
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Tony
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June 16, 2021 at 2:41 am
Hi there,
May I ask, how are you applying the discount to the registration/ticket?
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wvnet-support
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June 16, 2021 at 6:21 am
I’m adding the discount on the admin side after the initial purchase.
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wvnet-support
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June 16, 2021 at 6:23 am
Note: the registration was created on the admin side as well.
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Tony
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June 16, 2021 at 6:24 am
I’m adding the discount on the admin side after the initial purchase.
Ok, thanks, but can you add details on how you are adding the discount?
If you can post the steps you are taking I’ll see if I can produce locally so we can investigate further.
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wvnet-support
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June 16, 2021 at 6:34 am
OK sure here is what I did:
I went to Event Espresso > Events and clicked the link to Registrations under the Event I wanted to manually add a new registration for.
I clicked the Add New Registration button and created the registration.
Then I went to Event Espresso > Transactions and opened the transaction I wanted to modify.
I had previously created a discount code under under Event Espresso > Promotions
I put that discount code in the discount code box on the transaction and clicked Apply Discount Code.
Then I went to View Invoice (because the purchaser needs the invoice in order to pay offline) and see that the invoice total is still the same amount. The discount is listed, but the total has not changed.
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Tony
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June 18, 2021 at 8:56 am
Hmm, strange. I can’t reproduce this.
When I apply either dollar or percentage discounts through the admin the Invoice correctly shows the discount.
Can you link me to a test registration you’ve done for this so I can look at the invoice? You can mark you reply private so only EE staff can view it.
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