Support

November 23, 2022 at 5:33 am

Hi there,

1. We would like to show the address of the registant on the invoice, but it does not show the full address only a part of it.

Go to Event Espresso -> Messages -> Default Message Templates -> Invoice -> Edit Purchaser.

In the main content section you should see ‘Bill to’ with a bunch of shortcodes, like this:

Bill To:
[PRIMARY_REGISTRANT_FNAME] [PRIMARY_REGISTRANT_LNAME]
[PRIMARY_REGISTRANT_ADDRESS]
[PRIMARY_REGISTRANT_ADDRESS2]
[PRIMARY_REGISTRANT_CITY], [PRIMARY_REGISTRANT_ADDRESS_STATE]
[PRIMARY_REGISTRANT_COUNTRY]

That should be pulling in all of the address fields by default, can you post a link to either an Event I can register onto or the invoice for a test registration I can view?

2. We would like to add a custom veld on the registration form which we succeed to do but we can not put it on the invoice, don’t know what shortcake to use for it…

Assuming the questions are assigned to the primary registrant, you can use:

[PRIMARY_REGISTRANT_ANSWER_*{question_text}]

{question_text} above is the ‘Question text’ field for the custom question you created and it must match exactly. SO if you have a Custom Question “Do YoU liKe ChEeSe?” the shortcode would be:

[PRIMARY_REGISTRANT_ANSWER_*Do YoU liKe ChEeSe?]

3. We would like to change the admin email where the registrations are being sent. Where can we adjust it?

For the Registration based emails like Registration Approved?

By default, those will go to the Email address of the user account set as the author.

I can walk you through how to change the templates so they come from the email address set in Event Espresso -> General Settings -> Your Organization -> Primary Contact Email if that works for you?

November 23, 2022 at 8:39 am

1. The address is good now, except the extra question don’t show up…

Please add a screenshot of the shortcodes:

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

Is it also possible to write also the question not only the answer?

Not through a shortcode for the above, but you can manually add it:

Do YoU liKe ChEeSe? : [PRIMARY_REGISTRANT_ANSWER_*Do YoU liKe ChEeSe?]

2. An other question came up. We connect the event espresso events to the MemberPress plugin. We use here the extra add-on for.

Event Espresso does not ‘Integrate’ or ‘Connect’ with any Membership plugins, we use capability checks which allows you to use many membership plugins for various things, but we don’t actually integrate with any.

Which add-on are you referring to, please?

Is it possible to make only the registration form hidden for not logged in users and the event content itself make public?

If you are using the WP user integration add-on you can set the ‘Force login for registrations’ option to Yes on the event.

See HERE.

November 23, 2022 at 10:05 am

[PRIMARY_REGISTRANT_ANSWER_*{Reference number}]

Remove the { and }

[PRIMARY_REGISTRANT_ANSWER_*Reference number]

November 23, 2022 at 10:42 am

Great 🙂

Any further issues just let us know.