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Invoice Address Change Required

Posted: January 17, 2025 at 6:35 pm

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EasternEvents

January 17, 2025 at 6:35 pm

Our non-profit organization switched Treasurers; the Treasury moved from Maryland to Massachusetts. The new accountant dissolved the old Quickbooks Merchant Services account that processes our credit cards in EE4. We started a new Quickbooks account affiliated with the new accounting firm. Our official address has changed.

Invoice Printed Address

I always thought the INVOICE/Order Confirmation address was drawn from the Quickbooks account because, from day one, the EE4 General Settings has always been populated with the server address located in New Hampshire. But only the Quickbooks address is displayed.

Can you please provide guidance so I can locate the address and make the proper corrections?


Tony

  • Support Staff

January 20, 2025 at 1:05 am

Hi there,

EE has the option to set a specific invoice address within the invoice payment method itself.

Go to Event Espresso -> Payment methods -> Invoice.

Look for ‘Payee Address’ there, is the old address set there?

You can either empty that field and save the settings (EE will then use the address from General Settings) or update the address there.


EasternEvents

January 21, 2025 at 6:12 am

Thank you. That was a mystery because I don’t keep that form of payment ACTIVATED. Therefore I never thought of looking in that area.

But what you described worked and fixed the problem.


Tony

  • Support Staff

January 21, 2025 at 6:13 am

Awesome, I’m glad it helped 🙂

Any further issues just let me know.

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