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Invalid token

Posted: June 19, 2015 at 5:44 am


Nick

June 19, 2015 at 5:44 am

I am getting a number of users reporting that they are getting the following error message when they are clicking the link to their ticket:

An error has occurred: Unable to complete the request because the token is invalid. EED_Messages – run – 149.

Some of these users appear to have been having issues with other aspects of the booking process as well.

So far I have ascertained that the browser for one user is Internet Explorer, though I don’t know the version.

Nick


Josh

  • Support Staff

June 19, 2015 at 9:17 am

Hi Nick,

Are you running a stable version of Event Espresso? Which version number is active?


Nick

June 19, 2015 at 9:35 am

Ah, that might be the issue. I am running 4.7.0.beta.004.


Nick

June 19, 2015 at 9:37 am

Is is possible to downgrade to the latest stable version or will this mess things up? I upgraded to the beta in order to be able to use the promotions add on, but now realise that I shouldn’t have done this in a live site.


Josh

  • Support Staff

June 19, 2015 at 9:41 am

Hi Nick,

You can upgrade to the latest stable by following these steps:

1) Backup the database
2) Deactivate Event Espresso 4.7 beta
3) Delete the 4.7 beta plugin
4) Download 4.7.2 stable from your account page
5) Upload the zip file and activate from the WP plugins page
6) Run the migration when prompted.

Along with that, please make sure that there isn’t any server level caching set up either by a plugin or through the server’s configuration.


Nick

June 19, 2015 at 1:15 pm

Hi Josh,

Thanks. I have updated to 4.7.2 and will continue to monitor whether users have difficulty accessing the ticket.

Regarding caching plugins, I am using W3 Total Cache, but I have the necessary pages added for EE registration. Should I disable this plugin?

Nick


Lorenzo Orlando Caum

  • Support Staff

June 19, 2015 at 1:44 pm

Hi Nick, you can continue to use W3 total but be sure to keep those no-caching rules in place.


Lorenzo


Josh

  • Support Staff

June 19, 2015 at 1:58 pm

Nick,

Are you using W3 Total cache to enable object caching? Better yet, can you tell us which methods of caching are currently enabled, besides page caching?


Nick

June 19, 2015 at 2:10 pm

Yes, I am using W3 Total Cache for Page Cache, Object Cache and Minify. There doesn’t appear to be a slug that I can add for ticket pages, like with registration pages.


Lorenzo Orlando Caum

  • Support Staff

June 22, 2015 at 9:01 am

Hi Nick, I ran some searches for the error message that you shared and did not find any other reports.

Could you briefly deactivate the caching services through W3 total cache and then turn off the plugin and then re-test?

Note that deactivating the plugin alone does not turn off caching services.


Lorenzo

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Support forum for Event Espresso 3 and Event Espresso 4.
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Documentation for Event Espresso 4

Status: closed

Updated by  Lorenzo Orlando Caum 3 years, 11 months ago ago

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