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JHop
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June 21, 2017 at 9:55 am
Hi there,
We created an event on behalf of a client, created a user account, gave him event admin permissions and assigned him as the author to the event. He can log in to the app, but when he scans a ticket he gets the error “invalid ticket.” When I log in I can scan in tickets. As far as I can tell he has all of the needed event admin permissions assigned to his username, so I am wondering if this is an issue with authorization on the htaccess file? What else could be causing this?
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Josh
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June 21, 2017 at 5:11 pm
Hi there,
If this was an issue with authorization from the .htaccess, why would it work when you’re logged in? One way to troubleshoot this would be to set up a new user account and set the different roles for that new account, and test scanning a ticket with each role.
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