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Infusionsoft Plugin connection but no payment

Posted: June 18, 2013 at 1:49 am

Steve Blaby

June 18, 2013 at 1:49 am

I have set up infusionsoft plug in and got it working. It adds an order, a credit card and a tag using the meta field in infusionsoft. Eventespresso reports a successful payment showing the Transaction ID: “E”, however no payment is processed and the infusionsoft order remains unpaid.

I feel so close, and just need a hand to get past this last obstacle. I assume it should actually debit the card, produce an actual ID number and apply a payment to the order?

Thanks in advance


  • Support Staff

June 18, 2013 at 8:18 am

Hi Steve,

Which payment gateway are you using along with the Infusionsoft plugin?

Michael Nelson

  • Support Staff

June 18, 2013 at 2:42 pm

@steve Blaby, you’re assumption of what the IS addon should do sounds correct, provided you’re using the Infusion Soft gateway within Event Espresso (and then, in InfusionSoft, you have to select a payment processor like, etc.) Josh’s question is very applicable, but I’d like you to specify: which “payment gateway” have you selected in Event Espresso? If you’re using the InfusionSoft gateway, which payment processor are you using within InfusionSoft?

Steve Blaby

June 18, 2013 at 3:27 pm

I’m using Eway inside Infusionsoft

Steve Blaby

June 18, 2013 at 3:47 pm

If I use Eway directly from EE (instead of Infusionsoft gateway) the payment IS processed and everything is pushed through to Infusionsoft EXCEPT the payment, leaving the client owing money in Infusionsoft..

Michael Nelson

  • Support Staff

June 18, 2013 at 5:58 pm

ok great, I’ll go about diagnosing this issue. I’ve personally tested InfusionSoft using as the payment processor within InfusionSoft, but not eway. It should be the same though… I’ll let you know what I find…

Michael Nelson

  • Support Staff

June 20, 2013 at 12:01 pm

Yeah using InfusionSoft as the gateway, with Eway as the payment processor (in testing/sandbox/development mode), is working fine for me. Here’s some screenshots:
The successful thank you page within EE:
The order information page:

Do you have credentials to test Eway in testing/sandbox/development mode? It would be interesting to hear if that works for you.
…Actually, I tried an ee registration using is as the gateway and eway (in test mode) as the payment processor with BOGUS credentials (ie, made up), and it still approved the payments so long as the order had a cent value of 0 (eg, $1.00, $34.00, not $1.01 or $1.02 etc) it always got approved too. So you may not even need eway test credentials to try using eway as a payment processor in test mode… so please try that and let me know how that goes.

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