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Infusionsoft Payment

Posted: October 30, 2018 at 1:32 am


Mike Doughty

October 30, 2018 at 1:32 am

Hi,

We are using EE4, and finding just in the last day that people that are trying to pay are getting the message “your payment is declined. No funds have been transferred”.

The event registration page is
https://events.getbusiness.fit/events/linkedinlocal-networking-event-november-2018/

Thanks,Mike


Josh

  • Support Staff

October 30, 2018 at 7:24 am

Hi Mike,

You can check the logs items in Event Espresso > Payment Methods > Logs. There you’ll find multiple log entries for each transaction. Some of those are logs of what’s sent to Infusionsoft, others are what’s received. You’ll likely find an error code in there that will help explain why the payment processor is declining the payment.

The support post ‘Infusionsoft Payment’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 2 weeks, 6 days ago ago

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