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Oliver Brown
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July 3, 2015 at 6:24 am
EE v3.1.37
IS Integration v1.3.0.p
Hi there,
When registering multiple attendees (2 or more) at one time using the “Add Attendees” button, EE shows a successful payment and the status of all attendees is updated accordingly in EE. The contacts/products/orders are correctly created in Infusionsoft, however only the contact for the primary registrant is shown to have paid. The others still show a balance in Infusionsoft.
It seems like the payment information isn’t getting passed from EE to IS for the additional attendees (perhaps because EE treats them as owing nothing — instead the primary registrant owes the total amount). But because each attendee gets a purchase order in IS, they are left owing a balance.
Any tips on how to resolve this discrepancy?
Thank you,
Oliver.
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