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InfusionSoft Integration Not Working

Posted: March 5, 2019 at 7:56 am


March 5, 2019 at 7:56 am

Hey there,

I’ve created a new event which should be pushing contacts through to InfusionSoft and applying a tag to them and it isn’t working.

Can you please help troubleshoot this?

I’ve done this many times on events so I’m not sure why it’s not working for this new event.



  • Support Staff

March 5, 2019 at 9:55 am


Can you go to Event Espresso > Infusionsoft and verify the correct Application Name & Encrypted Key are set there?


March 5, 2019 at 10:10 am

Hey there,

Yes, I can confirm that the correct information is set there.


March 5, 2019 at 10:14 am

UPDATE: I just tried testing things again using a test email address instead of contacts I’d previously using for testing and it went through.

Any idea why it would work for a new contact but not my previous test contacts?


  • Support Staff

March 5, 2019 at 10:40 am


If I understand your question, the Infusionsoft add-on should not add a new contact if the contact is already in Infusionsoft.


March 5, 2019 at 11:28 am

Correct, but on most occasions it will apply the new tag to the existing contact record.

I used two tests – one was already in Infusion, the second had previously been deleted from Infusion – both, however, have been previously used to test registrations.

The contact that was already in Infusion did not receive the new tag and the contact that had been deleted previously from Infusion was not created.


  • Support Staff

March 5, 2019 at 11:32 am

May I ask are you also deleting contacts on the EE side too, or are those contacts still in Event Espresso > Registrations > Contacts?


March 5, 2019 at 11:44 am

1 is in EE, the second is not.

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Status: closed

Updated by  R0ckStar 1 year, 3 months ago ago

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