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Real Wealth Australia
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February 7, 2016 at 8:18 pm
Hi,
We are using infusionsoft_tag_id custom field to apply a tag and start follow up automations in infusionsoft. It was working fine but today for some reason even when a payment is abandoned it applies that tag. Which means reminders and automations go out to people who have not even registered. Has something changed in the last update?
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Freddys
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February 8, 2016 at 10:28 am
Wow, I’m so glad I saw this post.
I am having a similar scenario.. even if the person abandons the cart, the system has then as an incomplete registration, but is also still tagging them with the specified Infusionsoft tag.. which we are using the communicate with registered attendees.
If it stays this way, anybody who abandons the cart would still be get that Infusionsoft tag and would be a mistake in the system.
How do we get this addressed so only approved registrations end up getting the specified Infusionsoft tag?
– Freddys
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Josh
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February 8, 2016 at 10:30 am
You can change the default behavior so it only tags after payment is complete by adding the code from the snippet library to your site:
https://github.com/eventespresso/ee-code-snippet-library/blob/master/addons/eea-infusionsoft/mn_only_tag_approved_registrations.php
You can add the above to a functions plugin or into your WordPress theme’s functions.php file.
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Carl Bischoff
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February 8, 2016 at 4:20 pm
Hey Josh
But we still need to be able to tag when registered as well. How can we tag for registered and approved/paid?
thx
Carl
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Real Wealth Australia
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February 8, 2016 at 4:34 pm
Hi Josh,
The code snippet seems to be working for me atleast for the time being and for my initial testing. Tags do not apply when registration is abandoned and apply when completed. I hope this time, it stays this way. Thanks for your help.
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Josh
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February 8, 2016 at 7:15 pm
@Carl, that’s what it does out of the box.
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Carl Bischoff
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February 11, 2016 at 7:10 pm
Thx Josh is there any clear guidance on how we tag for registered and paid?
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Josh
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February 12, 2016 at 3:18 pm
Depending on how you want to tag (conditionally or not) you can follow one of these guides:
https://eventespresso.com/wiki/infusionsoft-integration/#ee4-conditional-tagging
https://eventespresso.com/wiki/infusionsoft-integration/#ee4-tagging-new-contacts
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