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Incorrect tax showing on invoice

Posted: November 28, 2017 at 4:27 pm

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richard sandilands

November 28, 2017 at 4:27 pm

Hi there

I’m experiencing an intermittent issue in which some invoices are displaying the incorrect amount of tax in that exactly double the amount is showing on the invoice.

It’s odd — some transactions display the correct tax amount, others involving the same event and ticket type are displaying double the correct tax amount.

This is causing confusion amongst our customers and I can’t see how to troubleshoot this.


Josh

  • Support Staff

    •

November 29, 2017 at 9:01 am

Hi Richard,

Can you post a link to the event so we can do a test registration and investigate further? If you do not want the URL to be publicly viewable we can set this topic to private.


richard sandilands

November 29, 2017 at 6:08 pm

Sure, bearing in mind it is intermittent and I can’t give the conditions that allow it to be replicated. Only about 10-20% of registrations for any of the following events are showing the issue.

https://bookings.byronclinic.com/events/norman-doidge-brisbane-2018/

https://bookings.byronclinic.com/events/norman-doidge-melbourne-2018/

https://bookings.byronclinic.com/events/norman-doidge-sydney-2018/

Please note that in the case of the registrations showing the double tax (GST @ 10%) issue, the “registration details” panel in the backend (screenshot 1) shows the correct tax, but the corresponding “transaction items” panel (screenshot 2) and invoice are showing the double tax applied.

Screenshot 1, correct tax applied

Screenshot 2, incorrect tax applied


richard sandilands

November 29, 2017 at 6:09 pm

And just to add that although double the tax is displayed as a line item, that actual total is correct.


richard sandilands

November 30, 2017 at 4:20 pm

Hi Tony

I can see your three test registrations in our back-end and 2 went through with the correct GST of $60 and one went through as $120 but all with the correct grand total of $660
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Updated by richard sandilands 7 years, 1 month ago ago

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