Support

Home › Forums › Community Forum › Incomplete Registrations

Incomplete Registrations

Posted: April 20, 2016 at 10:36 pm


Mohammed Iqbal

April 20, 2016 at 10:36 pm

Hi,

Can you help us check why we’ve been having more Incompletes than usual? People are saying that they get an “Incomplete” status after they submit their payments even when they have entered the correct info.

We’ve called NMI and MeritCard (our payment gateway) and they said there weren’t any issues on their end. So we’re thinking this might be something we missed here on EE. What’s also weird is we’re getting one or two completes on some event registrations. Please advise, this has been going on for two days now.

Thanks!


Lorenzo Orlando Caum

  • Support Staff

    •

April 21, 2016 at 2:20 pm

Hi Mohammed,

We do not have an NMI payment gateway. Was that something that your team created?

Also, what version of Event Espresso are you currently using for your project?

—
Lorenzo

The support post ‘Incomplete Registrations’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

If you would like help from the Event Espresso staff, then please purchase a support license right now so you can create a support topic in our premium support forums.

Status: closed

Updated by  Lorenzo Orlando Caum 8 years ago ago

Topic Tags

Notifications

This topic is: not resolved
Event Espresso