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Marc
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November 14, 2022 at 6:03 am
Hello,
Our client sent us the following email:
I am emailing to see if there is anything we can alter to stop abandoned registrations from occupying a ticket sale number?
Our events are showing as Sold Out when they aren’t simply because incomplete registrations are taking the places.
I appreciate I can add more to it, but it’s getting to the point were more abandon than complete so adding enough without the event massively over selling is very difficult.
I had a look in the settings but i cannot see any reason for this. Could you please let me know if there is a solution for this issue?
Many thanks.
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Garth
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November 14, 2022 at 1:41 pm
Hi Marc,
Abandoned transactions apply to the reserved count for the duration of the users session (by default it’s 1 hour) and then when WP_Cron is triggered by a user visiting the page the registrations are ‘released’ back on sale again, so you shouldn’t need to monitor registrations.
How long were those abandoned registration counted towards the sold values?
To explain a little of the reasoning for doing this (and have done so for a while now) is to prevent overselling, as User A could add a ticket to the cart and take a few minutes to process through adding their card details etc, in the meantime User B adds the ticket to the cart and shoots through the checkout process and as they have autofill enabled quickly processes their payment.
The releasing of those tickets runs on WP_CRON, so if there any issues with WP_CRON it will prevent those from releasing. If those tickets are not getting released, then look into why Cron is not working properly.
Install WPCrontrol: https://en-gb.wordpress.org/plugins/wp-crontrol/
Then go to Tools -> Cron Events.
Any errors shown?
That plugin usually shows any errors specifically related to WP_CRON at the top of the page when you load it.
Is there a banner referring to WP_CRON being disabled at the top at all?
The cron job it runs on is:
AHEE__EE_Cron_Tasks__clean_up_junk_transactions
So make sure that is in the list, look at the ‘Next run’ value and check that isn’t showing a date in the past.
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