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Incomplete registrations: can these disappear?

Posted: July 18, 2013 at 6:44 am


Center City Pediatrics

July 18, 2013 at 6:44 am

Thank you for your help in assisting us so incomplete registrations are not held spots. I have a request from the person handling these on the back end of Ev. Esp.

We have our default payment status set to “Incomplete”.
We have this for each event in the event editor: Under “Default Payment Status for Event” we have checked “No Change.”

1. Are incomplete people still receiving an email about their incomplete registration? We don’t want them to: how can we change this?

2. Is there a way to have Event Espresso ignore incomplete transactions and not report them on the back end? Or does this mess up ALL transactions because they are at some point incomplete?

Thanks for your continued support,
Megan


Dean

July 18, 2013 at 6:58 am

Hi,

Registration emails are sent before payment is received by default. In the General Settings you can set it so thee emails are not sent until payment is received by changing “Send registration confirmation emails before payment is received?” to No.

That way the registration email will only go out once payment is complete and the status is “Completed”.

2) You can filter the attendees by status, to show only completed or whichever status you prefer. There is no automated way to do this. http://d.pr/i/pjLY

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Status: closed

Updated by  Dean 6 years, 4 months ago ago

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