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Bruno Lebon
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October 11, 2014 at 8:45 am
Hello, Thank you for your payment module, it is great!
With your module, I make the payment using paypal. I followed the instructions to configure the correct IPN ??with paypal. I make my transaction and everything works fine. Paypal accepts the payment. But after the payment, upon returning to my site, I am redirected to the “thank you” page and I was told that my payment is incomplete!
Here are some screenshots.
http://www.komidi.re/wp-content/uploads/2014/10/1.png
http://www.komidi.re/wp-content/uploads/2014/10/2.png
http://www.komidi.re/wp-content/uploads/2014/10/3.png
http://www.komidi.re/wp-content/uploads/2014/10/4.png
Can you help me please?
I have already taken the step indicated on the link :
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/
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Josh
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October 13, 2014 at 11:17 am
Hi Bruno,
Can you try this? After you land on the Thank You page and it says incomplete, if you wait approximately 30 seconds, then refresh the page, does the status change?
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Bruno Lebon
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October 14, 2014 at 1:16 pm
Hi Josh,
Thanks for the answer. It doesn’t work :
After i land on the Thank You page, the message is “on hold” and if i wait 30s, and after i refresh the page, the status become “incomplete”.
The paypal paiement is ok because I receive a confirmation email , but I don’t receive any message of eventespresso. 🙁
Have you an over solution please ?
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Josh
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October 14, 2014 at 2:29 pm
Hi Bruno,
Thanks for checking, please understand that the above wasn’t a solution, it was a troubleshooting step. Please see this guide for more troubleshooting steps:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#troubleshooting
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Bruno Lebon
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October 15, 2014 at 12:49 pm
Hello Josh,
I tried everything in your link step by step , but it still does not work :(. The payment is still incomplete ! What can I do please ? 🙂
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Lorenzo Orlando Caum
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October 15, 2014 at 2:17 pm
Hi there Bruno,
Are you using any security/firewalls plugins such as Bad Behavior?
These can block the IPN message to your site and this would cause the incomplete message to appear.
—
Lorenzo
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Josh
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October 15, 2014 at 2:19 pm
Did you check the IPN error log in /wp-content/uploads/espresso/logs as well?
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Bruno Lebon
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October 15, 2014 at 11:17 pm
Helle Lorenzo, hello Josh,
I’m not using a security/firewalls plugins.
I watched the ” ipn error log” file. I can not understand it. Is what I can send it to you by email ? 🙂
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Josh
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October 16, 2014 at 9:00 am
Yes, you can email the log file to support@eventespresso.com
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Josh
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October 16, 2014 at 1:47 pm
Hi Bruno,
This is the error in all of the recent transaction log items:
Errors resulting from the execution of curl transfer: The requested URL returned error: 403[10/16/2014 9:58 AM] - FAIL: IPN Validation Failed
Can you start a support ticket with your host and pass this information on to them? A 403 status code generally occurs as a result of a misconfiguration on the server side. They may ask you to try it first with all other WP plugins deactivated just in case there’s a plugin in the mix that’s breaking things.
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