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Incompleat payments and no emails

Posted: November 1, 2012 at 1:13 pm

Mark O’ Brien

November 1, 2012 at 1:13 pm

Hi payment is being processed with real auth but attendees still say payment status is incomplete and no confirmation email is being sent , i imagine these are connected as only a confirmation email would be sent when payment is completed .
Yea I’m using the latest version as only bought it on Wednesday , I could maybe buy support ticket if need be however I do feel a bit aggrieved about buying a support ticket for something that really should work off the bat. . ???

I have tried installing the basic template for the transaction page and also making sure file permission are set to 777 server side any ideas help


Jonathan Wilson

November 1, 2012 at 1:19 pm

Hi Mark,

I got your email. I will take a look at your site. Again, I am sorry for the inconvenience.

Jonathan Wilson

November 1, 2012 at 1:58 pm

Hey Mark,

I’ve ran some tests. It looks like there is something going on with the RealAuth gateway. I tested it with my Paypal Sandbox account and everything went through.

I am in contact with our payment gateway developer to see about the issue.

I will keep you posted.

Jonathan Wilson

November 1, 2012 at 3:04 pm


It looks like there may be issues with your RealAuth credentials. We tested with our RealAught credentials and the payment came back as complete.

Did RealAuth send you a set of test card numbers?

Jonathan Wilson

November 1, 2012 at 3:10 pm

Something to check. Did you enter the transactions page URL (the one with the [ESPRESSO_TXN_PAGE] shortcode) in your RealAuth account?

Mark O’ Brien

November 1, 2012 at 4:16 pm

Hi Jonathon, no we did not enter the transaction page with Real Auth , I don’t think they were looking for them or the cancellation page for that matter,. They just took the url for the response page and the payment page .

I will contact them and see if they can add them .



Mark O’ Brien

November 2, 2012 at 7:01 am

Yes we have added it to the real auth account the guy in realex said they only really take two urls the request and response , , he could add it the the request list , im still getting incompleat payments any ideas ? ?

Alan Coyne

November 9, 2012 at 8:36 am

Have you had any luck with emails not sending? I am having same issues. Code below was missing from realauthprocesspayment.php but even with this I am not getting confirmation emails.

add_action('action_hook_espresso_email_after_payment', 'espresso_email_after_payment');


Mark O’ Brien

November 9, 2012 at 10:21 am

hi Alan yes had problems with incompleat payments and no emails beng sent in the end i baught a support token and provided ftp details and josh logged in and patched the plug-in seems to be working now ok ..? I would hazard a guess that the plug-in does not work with realex payments out of the box currently. . although josh did say he is going to write a ticket and the patch will be included in the next update. hope this helps . . Mark


  • Support Staff

November 9, 2012 at 4:49 pm

Hi Alan,

In addition to adding the email add_action, you can try adding this additional hook to the realauth/init.php file:

add_filter('filter_hook_espresso_thank_you_get_payment_data', 'espresso_process_realauth');

just before the closing bracket.

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