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Mark O’ Brien
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November 1, 2012 at 1:13 pm
Hi payment is being processed with real auth but attendees still say payment status is incomplete and no confirmation email is being sent , i imagine these are connected as only a confirmation email would be sent when payment is completed .
Yea I’m using the latest version as only bought it on Wednesday , I could maybe buy support ticket if need be however I do feel a bit aggrieved about buying a support ticket for something that really should work off the bat. . ???
I have tried installing the basic template for the transaction page and also making sure file permission are set to 777 server side any ideas help
Regards
Mark
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Jonathan Wilson
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November 1, 2012 at 1:19 pm
Hi Mark,
I got your email. I will take a look at your site. Again, I am sorry for the inconvenience.
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Jonathan Wilson
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November 1, 2012 at 1:58 pm
Hey Mark,
I’ve ran some tests. It looks like there is something going on with the RealAuth gateway. I tested it with my Paypal Sandbox account and everything went through.
I am in contact with our payment gateway developer to see about the issue.
I will keep you posted.
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Jonathan Wilson
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November 1, 2012 at 3:04 pm
Mark,
It looks like there may be issues with your RealAuth credentials. We tested with our RealAught credentials and the payment came back as complete.
Did RealAuth send you a set of test card numbers?
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Jonathan Wilson
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November 1, 2012 at 3:10 pm
Something to check. Did you enter the transactions page URL (the one with the [ESPRESSO_TXN_PAGE] shortcode) in your RealAuth account?
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Mark O’ Brien
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November 1, 2012 at 4:16 pm
Hi Jonathon, no we did not enter the transaction page with Real Auth , I don’t think they were looking for them or the cancellation page for that matter,. They just took the url for the response page and the payment page .
I will contact them and see if they can add them .
Regards
Mark
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Mark O’ Brien
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November 2, 2012 at 7:01 am
Yes we have added it to the real auth account the guy in realex said they only really take two urls the request and response , , he could add it the the request list , im still getting incompleat payments any ideas ? ?
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Alan Coyne
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November 9, 2012 at 8:36 am
Hi,
Have you had any luck with emails not sending? I am having same issues. Code below was missing from realauthprocesspayment.php but even with this I am not getting confirmation emails.
add_action('action_hook_espresso_email_after_payment', 'espresso_email_after_payment');
Tks
Alan
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Mark O’ Brien
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November 9, 2012 at 10:21 am
hi Alan yes had problems with incompleat payments and no emails beng sent in the end i baught a support token and provided ftp details and josh logged in and patched the plug-in seems to be working now ok ..? I would hazard a guess that the plug-in does not work with realex payments out of the box currently. . although josh did say he is going to write a ticket and the patch will be included in the next update. hope this helps . . Mark
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Josh
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November 9, 2012 at 4:49 pm
Hi Alan,
In addition to adding the email add_action, you can try adding this additional hook to the realauth/init.php file:
add_filter('filter_hook_espresso_thank_you_get_payment_data', 'espresso_process_realauth');
just before the closing bracket.
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